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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by GD1 This message was authored by: GD1

Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

Thread title created to reflect current issue

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Sky Glass Power up Issues 19-9-24

Posted by a Sky employee

Hi Everyone

 

Firstly, please accept our sincere apologies for this problem and for your patience whilst we work through this problem.

 

We have been working through the night to improve this problem. For those who are still impacted, can you now carry out these steps, please. We continue to work on the problem in the background.

 

I have updated the steps that I posted previously.

 

If you see a message where your PIN is not accepted, can you restart the TV/Puck please.

Thanks
Kev
Community Manager

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