Puk no signal

[lettice]

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@Operator2024 wrote:

One of our puk's has had no signal since Thursday.  We thought totally unrelated to the Sky glass issues and a coincidence.  As the main Sky glass is working as is the other puk.  Sky have no idea either and the recovery process is not working.  Anyone any ideas please.  Many thanks.

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Keep trying the recovery process.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Hobbayne64]

Peter218  It's related to the sky glass outage. My puck upstairs cant connect. to the Internet. I've managed to reboot it, but it's not picking up my router. The whole thing's a fiasco.! 

[Jporch316]

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@Matt02021 wrote:

Day 3 of my sky puck not working. Tried the whole procedure. Turned off at mains. Press button. Turn power back on. Hold button for 20-30 seconds. Yet still no yellow or red light. Just flicking White light and sky logo, then back off again. I have made a complaint, which I got a reply. I ask for the reason why this issue has happened? That was not addressed at all, just the sorry for inconvenience, we are working on it. All i got was a £5.00 credit. 

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Have you tried to hold for longer until the flashing lights turn colourful 

[Debbie95]

Everyone is talking about sky glass. What about sky stream puk. I've tried the link on page 2 and still not working. I'm not expert and for sky to expect us to sort this ourselves is out of order

[Debbie95]

Puk has white. Nothing else on mine. 

[lettice]

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@Dawy1 wrote:

this has been like this since friday morning 

my mum is 92 years old and can't get out so this is what she likes doing 

try the steps advice and nothing is working 

when trying to get in touch with someone the phone line go like phone been put down on you so can't even get through to talk to anyone 

this is disappointing been with sky a lone time not happy 

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This is the resolution that works, that you have to do and is getting Sky Customers back and working.

Keep trying it.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Matt02021]

I've tried 1 minute. 2 minutes. 5 minutes. Still nothing. I've starting to get arthritis in my fingers 

[Hobbayne64]

Has anybody managed to successfully connect Sky Glass via an Ethernet cable, and if so, when the cable was unplugged, was it still connected? I am terrified to pull out my Ethernet cable. in case this happens and the whole lot goes down again 

[Superzob]

Try buttons 1&3 - worked for us.

[lettice]

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@Debbie95 wrote:

Everyone is talking about sky glass. What about sky stream puk. I've tried the link on page 2 and still not working. I'm not expert and for sky to expect us to sort this ourselves is out of order

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This is the resolution that works for both Sky Glass and Sky Stream, follow the Sky Stream procedure as below.

Make sure you keep the button pressed down and keep down until,it's flashed different colours many a number of times. To make it easier turn the puck upside down, so it's easier to hold the button down for this process and return the right way when it's all back up.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Lesley07]

Thank you to everyone on here that help people . I finally got my TV working again using the my mobile hotspot .

Thank you so much I appreciate the help

[Alunbuckley]

Hi ive managed to do a hard reset on the tv but now not connecting to the internet

[Susanne6]

I've had no tv since Friday morning it's a joke been on phone for nearly a hour trying to speak to some one I've got no light on tv on on side 

[Toni7]

The sky is back on 

[Jporch316]

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@Susanne6 wrote:

I've had no tv since Friday morning it's a joke been on phone for nearly a hour trying to speak to some one I've got no light on tv on on side 

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The recovery process in post 2 of this thread worked for my glass and I had no lights on my set