Sky Glass Power up Issues 19-9-24

[Claire1239]

Ok

Sky Glass user, no pucks, (virgin supplies broadband) can get TV on, get to my activation code, but get the ‘oops there’s a problem” and yes I’m logged in already, tried on phone, laptop, iPad and even another android iPad I remembered I had.

Here’s the weird thing, I thought I would try and be productive and sort my phone subscription out with a completely different company I use, logged in fine, clicked upgrade

its saying I’m off line, I’m not as wouldn’t be able to scroll on my iPad device, plus I’ve just logged in, all my info comes up. I’m getting Error pages pop up, it’s like something has changed in the background, tried logging in with all other devices. 

I feel this is linked somehow, has it been hacked? 

Also tried, Microsoft browsers, google chrome & incognito chrome

I wish they would just tell us something! I’ve never had problems with sky, whenever 

ive had a connection issue, it’s been a quick call and paitent person on the other side

solving the issue. Changed to sky glass since this April, this is the first big problem in years!

[Jporch316]

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@Alunbuckley wrote:
Hi ive managed to do a hard reset on the tv but now not connecting to the internet

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Can you connect your tv to the router with an ethernet cable temporarily 

[Fothergill1]

@Susanne6  For most subscribers this issue was resolved yesterday morning.  Read post 2 of this thread for the solution.

Note - If you are asked to enter a PIN ignore it and simply switch the puck off at the wall for a few seconds and then stitch it back on.

[revird]

This did not work for me 

[Fothergill1]

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@revird wrote:

This did not work for me 

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@revird how far did you get through the process?

Most people seem to get stuck either at the PIN or activation stages probably as they entered a PIN instead of switching the puck off or they are not signed into their MySky account at www.sky.com

[lettice]

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@harry+hill+farm wrote:

Hi,

I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.

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This is the resolution that works, that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Kitchenmaid]

Tried this back to the welcome screen abd so on. 

[Brady3]

24 hours later still unable to activate code OOPS error message 

[alenon]

Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?

[Alunbuckley]

I have tried connecting the internet thru wps and the password as I dont have a wire to connect it that way and it's still not working

[lettice]

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@Brady3 wrote:

24 hours later still unable to activate code OOPS error message 

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Many have had this problem and this resolves it for them;

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[anthony+david]

Hi,

Just did the same. Pressed 1&3 on remote. It decided to wake up on both TV and PUk. It seemed the remote was the problem in not leeting the setup to complete. All now working.

[lettice]

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@Kdoodle wrote:

When refreshing/linking sky stream = oOps there has been an error....

can't get back the link my account stage and the verification code? 

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Many have had this problem also, this normally resolves it;
Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[lettice]

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@alenon wrote:

Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?

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When at the pin stage and it fails.

Power off your puck, leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[billsboro]

Hi all 

Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ?