4306

Discussion topic: Sky Glass Power up Issues 19-9-24

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
This message was authored by lettice This message was authored by: lettice

Re: Puk no signal

Posted by a Superuser, not a Sky employee. Find out more

@Operator2024 wrote:

One of our puk's has had no signal since Thursday.  We thought totally unrelated to the Sky glass issues and a coincidence.  As the main Sky glass is working as is the other puk.  Sky have no idea either and the recovery process is not working.  Anyone any ideas please.  Many thanks.


Keep trying the recovery process.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Hobbayne64 This message was authored by: Hobbayne64

Re: Sky Stream Puck

Peter218  It's related to the sky glass outage. My puck upstairs cant connect. to the Internet. I've managed to reboot it, but it's not picking up my router. The whole thing's a fiasco.! 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Matt02021 wrote:

Day 3 of my sky puck not working. Tried the whole procedure. Turned off at mains. Press button. Turn power back on. Hold button for 20-30 seconds. Yet still no yellow or red light. Just flicking White light and sky logo, then back off again. I have made a complaint, which I got a reply. I ask for the reason why this issue has happened? That was not addressed at all, just the sorry for inconvenience, we are working on it. All i got was a £5.00 credit. 


Have you tried to hold for longer until the flashing lights turn colourful 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Debbie95 This message was authored by: Debbie95

Re: Sky Glass Power up Issues 19-9-24

Everyone is talking about sky glass. What about sky stream puk. I've tried the link on page 2 and still not working. I'm not expert and for sky to expect us to sort this ourselves is out of order

This message was authored by Debbie95 This message was authored by: Debbie95

Re: Sky Glass Power up Issues 19-9-24

Puk has white. Nothing else on mine. 

This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Dawy1 wrote:

this has been like this since friday morning 

my mum is 92 years old and can't get out so this is what she likes doing 

try the steps advice and nothing is working 

when trying to get in touch with someone the phone line go like phone been put down on you so can't even get through to talk to anyone 

this is disappointing been with sky a lone time not happy 


This is the resolution that works, that you have to do and is getting Sky Customers back and working.

Keep trying it.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Matt02021 This message was authored by: Matt02021

Re: Sky Glass Power up Issues 19-9-24

I've tried 1 minute. 2 minutes. 5 minutes. Still nothing. I've starting to get arthritis in my fingers 

This message was authored by Hobbayne64 This message was authored by: Hobbayne64

Re: Sky Glass Power up Issues 19-9-24

Has anybody managed to successfully connect Sky Glass via an Ethernet cable, and if so, when the cable was unplugged, was it still connected? I am terrified to pull out my Ethernet cable. in case this happens and the whole lot goes down again 

This message was authored by Superzob This message was authored by: Superzob

Re: Sky puck flashes white then turns off.

Try buttons 1&3 - worked for us.

This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Debbie95 wrote:

Everyone is talking about sky glass. What about sky stream puk. I've tried the link on page 2 and still not working. I'm not expert and for sky to expect us to sort this ourselves is out of order



This is the resolution that works for both Sky Glass and Sky Stream, follow the Sky Stream procedure as below.

Make sure you keep the button pressed down and keep down until,it's flashed different colours many a number of times. To make it easier turn the puck upside down, so it's easier to hold the button down for this process and return the right way when it's all back up.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Lesley07 This message was authored by: Lesley07

Re: Sky Glass Power up Issues 19-9-24

Thank you to everyone on here that help people . I finally got my TV working again using the my mobile hotspot .

Thank you so much I appreciate the help

This message was authored by Alunbuckley This message was authored by: Alunbuckley

Re: Sky Glass Power up Issues 19-9-24

Hi ive managed to do a hard reset on the tv but now not connecting to the internet
This message was authored by Susanne6 This message was authored by: Susanne6

Re: Sky Glass Power up Issues 19-9-24

I've had no tv since Friday morning it's a joke been on phone for nearly a hour trying to speak to some one I've got no light on tv on on side 

This message was authored by Toni7 This message was authored by: Toni7

Skys back on everyone

The sky is back on 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Susanne6 wrote:

I've had no tv since Friday morning it's a joke been on phone for nearly a hour trying to speak to some one I've got no light on tv on on side 


The recovery process in post 2 of this thread worked for my glass and I had no lights on my set 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion