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Message posted on ‎25 Aug 2024 08:14 PM

All4/Channel 4 app not loading

I'd anyone else having issues with the All4/Channel 4 app on Sky Glass? Since Friday when trying to open the app or 'Continue Watching', it tries opening but you just see the '4' logo spinning and nothing happens.

 

 I've switched off the tv, have reset and have also updated apps many times since; and no change.

 

Sky have advised me to contact the app creators as it's not an issue their end. I have raised with Channel 4 via contact options within the app on my phone and an waiting on a reply.  I just want to know if this is happening to me only or if it's more widespread?

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Message posted on ‎11 Feb 2025 12:06 PM

Re: All4/Channel 4 app not loading

Posted by a Sky employee

Hi all,

 

I wanted to thank you for your contribution to this thread.

 

We have been investigating reports of the All4 app not loading upon launch since August. However, the issues we've examined since the Glass update at the end of 2024 do not indicate there is a widespread problem affecting the app but are isolated to individual customers.

 

If you are having an issue with the app I can recommend resetting the All4 app through 

Settings > System Information > Reset Application Data/Sign out

 

Failing this, I recommend starting a new thread where our users can support with troubleshooting individual reports.

Chloe-W22

Sky Community Manager

 

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Message posted on ‎29 Feb 2024 12:45 PM

Cannot connect to Channel 4 app

The system will not connect to the Chanel 4 app. Please advise. All other apps are working OK

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Message posted on ‎29 Feb 2024 12:55 PM

Re: Cannot connect to Channel 4 app

@PeterinBristol wrote:

The system will not connect to the Chanel 4 app. Please advise. All other apps are working OK

It's a fairly common occurance at the moment it seems. Channel 4 and Sky are supposed to be working on a fix. You may be able to temporarily fix it by rebooting the TV (turn it off at the wall for a minute then power back on.)

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Message posted on ‎29 Feb 2024 01:06 PM

Re: Cannot connect to Channel 4 app

Posted by a Superuser, not a Sky employee. Find out more

@PeterinBristol 

 

I'd suggest taking a look at this thread: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-4-app-on-sky-glass-goes-to-a-blank-screen/m-p/45...

 

Its an issue Sky are aware of and are engaging with Channel 4 to get it resolved. The post marked as answer on that thread is a workaround that should help solve it.

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Message posted on ‎29 Feb 2024 01:24 PM

We cannot currently view our Channel 4 app programmes

We currently cannot view channel 4 through the app on our Sky Glass? We can watch channel 4 on live tv but nothing shows when we try to use the app?
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Message posted on ‎29 Feb 2024 03:12 PM

Re: We cannot currently view our Channel 4 app programmes

Posted by a Superuser, not a Sky employee. Find out more

@SteveB661 There are some known issues with the Ch4 app at the moment.  Have a look at the following thread and in particular the "Answer" which gives you a temporary solution.

Ch4 blank screen

 

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Message posted on ‎29 Feb 2024 04:59 PM

Recording on channel 4 will not work on sky glass tv but will on my normal tv

Recording on channel 4 will not work on sky glass tv but will on my normal tv

 

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Message posted on ‎29 Feb 2024 05:01 PM

Re: Recording on channel 4 will not work on sky glass tv but will on my normal tv

Posted by a Superuser, not a Sky employee. Find out more

@Paulsatts  Sky Glass cannot record, you add things to a playlist.  https://www.sky.com/help/home/sky-tv/sky-tv-glass/using-sky-glass/using-sky-glass-playlist/articles/...

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Message posted on ‎29 Feb 2024 05:02 PM

Re: Recording on channel 4 will not work on sky glass tv but will on my normal tv

Yes sorry I meant the playlist on channel 4 will not work 

 

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Message posted on ‎29 Feb 2024 05:05 PM

Re: Recording on channel 4 will not work on sky glass tv but will on my normal tv

Posted by a Superuser, not a Sky employee. Find out more

@Paulsatts 

 

A couple of other posts today suggest the C4 app on Glass/Stream is struggling more than usual.  'Playlisting' C4 content will almost always trigger the app for playback.

* * * * * * *

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Message posted on ‎12 Apr 2024 08:45 PM

Re: Cannot connect to Channel 4 app

Same with me called sky said to scroll down to bottom of screen select settings scroll to system management right click go to reset and updates right click refresh apps. Didnt work for me but might gor you. Good luck. 

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Message posted on ‎25 Aug 2024 09:28 PM

Re: All4/Channel 4 app not loading

Posted by a Superuser, not a Sky employee. Find out more

Hi @IanMcK 

 

I'm watching on demand on C4 right now with no issues (George Clarke's Amazing Spaces launched from Entertainment OS UI). I guess a question would be who is your ISP? It could be an issue with a non UK IP address. Have you powered off your router for a few minutes as well as the TV?

 

MikeAlanR

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Message posted on ‎25 Aug 2024 09:50 PM

Re: All4/Channel 4 app not loading

Hi @mikealanr 

 

Thank you for your reply. Following your advice I powered off my Glass TV as well as the Internet router for 5mins. They are back on but trying to connect the All4/Channel 4 app is still met with just the '4' logo spinning and not connecting.

 

 Our ISP is EE and has been for years; with no issues experienced until now with this. Using other apps within the Glass tv is fine. It's solely this app.

 

I can access the app on my iPhone without issue too; whilst using the same internet connection.

 

 Thanks again.

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Message posted on ‎25 Aug 2024 09:56 PM

Re: All4/Channel 4 app not loading

Posted by a Superuser, not a Sky employee. Find out more

@IanMcK interesting I'm an EE customer here too. When you say reset have you done a full factory reset? Nuclear option but my resolve... However I would only do this if you were on the phone to Sky as problems can occur.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎25 Aug 2024 10:03 PM

Re: All4/Channel 4 app not loading

@mikealanr It's very odd I agree. I've done everything but the full factory reset. As you say, it's a last resort.

 

 Sky advised I ask the All4/Channel 4 support team so I've messaged them and an awaiting a response. If no joy, I'll contact Sky again and maybe like you say, suggest a full reset with a support technician on a call at the same time.

 

I can now say it's not related to the ISP as per your confirmation you use the same provider; so thank you for that, as this will help!

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