Send Thanks to Sky

I misplaced my new sim card and called in this morning.  It was no bother to the assistant  on the phone who sympathised with me and assured me a new sim would arrive in a couple of days. Excellent service and courtesy. Thanks ... View more

Scott at kiosk in Rushmere is extremely helpful he is very pleasant and helps me with all my queries can't thank him enough.  ... View more

Scott has been extremely helpful today in craigavon. Service has been excellent. Really helpful. Explain everything to detail of the package we purchased.   ... View more

Hi, Thank you for giving me the best advice.I can;t remember your name but hopefully this will reach you 10/10 ... View more

Massive shout to Alan in Guest List for his brilliant efforts and help in the last two weeks. Such fantastic service. ... View more

I would like to really thank Ryan Evans in Glasgow who has been really wonderful in solving my broadband equipment and setup issues. He went above and beyond, making sure that things were moving as speedily as possible and checking in on a regular basis to ensure it was all moving according to plan. His dedication and care were very much appreciated on our end.  Please give this young man a raise, he sure deserves one! ... View more

Thank you Raj so much for all your help yesterday. He stayed with me whilst I connected to Netflix, when I was looking for my password for the site, ( which it took me a short while to find ). Nothing was too much, and I would say it was the best customer service I've ever received, from anywhere service, I contact.   ... View more

I would like to thank Martyn, from Leeds HomeMove Team. Just hang up the phone with him. I'm moving houses for the first time and he made the process fast, convenient and professional while being friendly in his manner. Could not have asked for a better man for the job, being patient in explaining everything. Cheers buddy ... View more

I spoke to 3 advisers and in the end Caitlin from Glasgow went to the trouble of getting permission to call me back, so she could retain me as a customer (I've been with you since 2009). She was truly excellent and such a lovely lady.   She explained the options I had, as I intended to leave and go to Virgin Media. The time she took and the professionalism and friendliness she exhibited, made it easy to say Yes and remain a Sky customer.   If there is any recognition scheme, please put this forward so she can receive a thanks and appreciation for the work she does and the friendliness and openness that she conducts herself with.   Large organisations are made up of people and Caitlin is, based on my experience, one of your good ones. ... View more

I want to thank Mohammed from the moving home team who was honestly so kind, helpful and made the moving home process so slick... really appreciate it, thank you so much! He took the time to personally follow up with me and saw my issue through until solution.    thanks again! Sarah  ... View more

Rang up on 5/11/24 spoke to a guy called Michael who went above and beyond to sort me out with a new contract for the new iPhone 16 plus and I have to say I've never had a more pleasant experience I just wanted to throw my money at sky if you record calls I advise you go back and listen to that one as I had tears dripping down my face the guy needs a bonus or a reward of some sort for exceptional customer service skills. Hope he's the one I get when I change my broadband provider ... View more

Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response.  When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help.     She was chatty and super friendly and actually made the experience far easier. Sky need to employ more Lori's!!   She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes.   Lori is a credit to your company.    If only customers could speak with her on each occasion, it'd make the process far easier and slicker.    ... View more

Thank you so much to George (I hope I got that right) for all his help in finding me the best deals when I was renewing my contract. I've worked in a call centre & I thought it was pretty bad, but this job would probably drive me insane. Well done to him - it must be so boring reading the same contracts over and over- but he was warm and friendly throughout. I hope he is paid well for it.  Thanks again!  ... View more

Would like to send a Big Thank You to,Sol for helping me with my Sky package. You went above and beyond with your patience and politeness. I understood everything which means a lot!!!. Many Thanks Sol. From Deborah.                ... View more

I spoke with a lovely staff today (04.11.24) at around 1pm. He was very helpful and polite an absolute credit to the company. Name on account is kellyann cooling  ... View more

I called today as my elderly Father was due to have an Engineer visit as his Sky TV was not working. Unfortunately, he is suffering from some memory issues and when the Engineer rang in advance of his appointment, my father was unable to answer his questions and so the visit was cancelled.   I called and was passed around a few departments until I was connected to Simon (removed) in the Accessibility Team. Simon listened carefully to the issue and went above and beyond to contact different departments to try to rebook the appointment. Once that had been booked, Simon ensured that there were notes for the Engineer explaining that my father may appear a little confused, and providing my contact number for any problems.   I really felt that Simon empathised with the situation and wanted to do as much as he could to ensure the Engineer visit goes ahead smoothly tomorrow. Once the appointment was confirmed, Simon took the time to talk me through how to provide the Power of Attorney documents to Sky, he applied the 'vulnerable customer' marker to my father's account and provided me with the phone number for the Accessibility Team.   Simon was the 4th Sky Advisor I spoke to on my 75 minute call today, and I was impressed with how he took ownership of the problem and was tenacious in finding a satisfactory resoloution. You don't often get customer service that's worth writing to the company about, but I did today and it made a fairly stressful situation a whole lot easier to deal with, so thank you Simon!     Moderator note: Removed personal/identifiable details ... View more

Thank you Mark for organising the doorstep exchange on our SkyQ box and going out of your way to get it to us the following day. Thanks to you we are back enjoying our Sky viewing. Much appreciated. Steve ... View more

Thanks to Scott at Sky Kiosk in Rushmere, he was very helpful today sorting out my Son's new mobile. He took time, explained all my options and found me a really good deal! I have dealt with Scott before and would no issues recommending Sky@Rushmere, especially Scott!!    Thanks!! ... View more

Penny in customer services is fantastic at her job.  She took on my case a few months ago, looked into all of the issues, consistently followed up with me to see how each job was carried out to see if we were satisfied.   I have never experienced customer service like I have from Penny.  She deserves an award for her efforts.     thanks Penny    ... View more

Absolutely wonderful experience in the sky lounge for Hatsune Miku concert. Every member of staff was lovely, friendly and helpful. All the staff we encountered from door staff to the make up girls providing complimentary face paint, everyone was exceptional. The lounge was beautiful too. ... View more

Evening. I spoke to a couple of agents from Sky today to deal with a technical challenge and also look to upgrade my phones.  I called back and was put through to a fantastic agent called Chris (he was geordie). What a fantastic guy. He was extremely attentive and compete, he dealt with my request perfectly and managed to give me exactly what I was after. He was great to chat with and extremely personable. Give this guy a raise!! I really enjoyed my interaction with Chris, he is a credit to your business and an ambassador for good customer service. Seriously, a great guy.  Thanks for your help Chris. Sky, find more people like Chris. (Call made 14:53 on 26/10/24) ... View more

Today was  on the line with Jay, customer service I think. What a diamond. Sorted out my TV problem and then took on the landline problem that I've had since connected. What an asset to your company. You need more like him. ... View more

The Engineer who called from Sky was fantastic and sorted my problen  with connectivity. She was polite informative and really pleasant. Extremely knowledgeable and explained what she was doing and why.   It is rare that such good service is enjoyed, and Sky do have there critics,however with people like this young lady they should get more positive responses.  I hope my comments reach decision makers in Sky as this lady should progress within the company. If it was my decision she would be a Trainer ... View more

Thank you Sky for showing the Harry Potter movies this weekend, right up until next week!! My favourite movies and perfectly timed for Halloween. Please show them again closer to Christmas! 💖 Also do a Twilight movie showing at some stage, I miss it lol! ... View more

Many thanks to Anika at Glasgow retentions. She went above and beyond from the beginning. Anika was extremely polite and well spoken. They listened to my queries and actually found solutions to help me. I couldn't recommend her service enough 10/10.  My order of sky glass failed 2 to 3 times because of my account which she helped me fix. Gave me offers and compensation for the hassle of the situation. She stayed on the phone for over 2 and a half hours and even tried to reach out to the sky glass line to get things sorted for me but unfortunately was closed at 8 o'clock. This was by far my best experience. Thank you Anika.  ... View more

I had to deal with a financial matter whhich are usually the hardest to resolve.  A ver nice Asian lady was able to quickly deal with the matter which was most concerning me.  Well done! ... View more

Dear Sky , I wanted to take a moment to sincerely thank Totor/Tutor for all the help he has given me in sorting out my Sky broadband. From the very start, his patience, kindness, and expertise have been nothing short of amazing. Becoming a Sky Gold member felt like a real upgrade, but it was his professionalism and genuine care that made the experience truly exceptional. It’s rare to come across someone who is not only brilliant at what they do but who also goes above and beyond with such warmth and understanding. You took the time to ensure everything was properly sorted, and I’m incredibly grateful for the effort you put in. I’m sure you help many people, but I want you to know how much your support meant to me personally. You’re an absolute credit to Sky, and they’re lucky to have someone like you on the team. He lives in Austria I'm pretty sure! I hope you can track him and let him know how amazing he is. Thank you again, Totor—you’ve been a star! Warmest regards. ... View more

I spoke to an Advisor called Audrey on 10th October regarding my out of contract Sky agreement. I had initially been ready to cancel as the package had become too expensive.  Audrey was fantastic, she let me know all my options, was very friendly and knowledgeable, and managed to get me a great deal that I was able to afford.  She even gave me a few recommendations on shows.  She was so patient with a customer who isn't very up to date on the latest TV packages and explained everything fully.  We're all to quick to complain but I wanted to give credit where it was due and say a big thank you to Audrey. ... View more

Spoke to an agent at 1058 on 12th October to adjust our Sky package to remove elements we don't use as much to make it more affordable.    Agent was first class, explained benefits, options and costs clearly.    I was happy to extend contract. I hope the agent gets recognition for their efforts. A good training call example .  ... View more

Thank you Tracy for your help, I'm not sure why it took 3 calls to sky before Tracy instantly knew how to resolve the matter that the previous 2 advisors couldn't assist with. Very helpful, very patient and a great asset to sky!! ... View more

Thanks so much to Joseph who went above and beyond to help us with our new Sky package. He was a really helpful and made our experience so easy. We called at 7pm and we were hoping to leave a feedback at the end of the call but we were disconnected. 5 stars from us!  ... View more

Big big thank you to Neil who done a brilliant job and a really nice person  ... View more

Andy in the customer service team was very helpful today - very calming and patient. He was Scottish, if that helps you track him down! Thank you 😊  ... View more

Just wanted to actually leave some feedback for the lovely engineer that attended today to sort out my satellite dish, he had the problem sorted within minutes and was such a friendly, decent guy! Hope he gets this feedback because he truly deserves it. Such a decent bloke.  ... View more

@Loriyou are amazing!! 5 days of waiting 5 phone calls to support and nothing moved on.  Chat to you about the problem (and great discussion re Harry Potter 🤣) and now all sorted. Thank you thank you thank you!!  ... View more

The advisor, Ace, was very efficient, polite and friendly and is an asset to the company.  His English is excellent and a credit to him  ... View more

Fantastic service provided by Amy. I called with a technical issue relating to Sky Q which Amy sorted, she went on to review my account and tailored it more to my personal preferences whilst achieving a saving on my monthly subscription. This is what great customer servoce looks like, thank you Amy! ... View more

I like to take the time to thank Dan in customer service who with his patience and clear and precise step by step guidance helped me solve my streaming problem. Well done Dan ! ... View more

I've just come off the phone from one of your customer service ops, her name was Natalie. I was ordering an iPhone 13 for my daughter's birthday and she could not help enough. She was super friendly, clearly knowledgeable in her job and her customer service was outstanding, she has even arranged to call me back and set everything up with me. I'd like for you to track her manager down and let them know how awesome a team member she is, she's certainly an asset to Sky ans she deserves a bonus. To help you track her down, she had a lovely Georgie accent, helped me with my call on 30th September at approximately 2pm and the call was regarding the order of an iPhone 13. ... View more

Dear Sky , I called Sunday morning about 10 am concerned about a transaction in one of my card accounts. I spoke to Lewis from Newcastle who couldn't have been more helpful and understanding. Very quickly he was able to reassure me and my concern turned out to have a simple explanation to do with a subscription to Paramount + . Lewis was polite , kind and really understanding and also mentioned a couple of offers that I will be looking at . I wanted to let you know how impressed I was with Lewis and the service he provided . Something I was genuinely worried about was sorted quickly and with professionalism. Please pass on my thanks - he is a great asset to the company - Paul   ... View more

Massive thanks to Ivana who rang back numerous times when I lost signal, was incredibly patient while we resolved an issue but more importantly delivered really personal customer service. A real credit to you guys. ... View more

We would like to say a big thank you to Eisha.   Myself and my wife had a problem with accessing are Sky vouchers. This coursed us both a problem when paying for a film and watching it on the tv screen. We phoned Sky and spoke to 3 different people including a manger who could not help as they did not understand the problem.  We were lucky enough to be able to speak to this lovely lady called Eisha who spent just over a hour helping us with all different issues that we needed to change before are original issue was resolved.   Why Why Why can't all the Sky personnel be like Eisha, you would have the perfect business model then. ... View more

Hi there,    I am keen to get in get in touch with Sky to give positive feedback for my call handler today. His name was William. The call was at 3.53pm on 10th Sept.    The call was very useful in terms of updating my account information and contract end dates.        ... View more

Jamie was very professional, very helpful and deserves this comment thank you do much Jamie!  cheers  George  ... View more

I spoke with Leanne this morning who was the most helpful customer service advisor I have spoken to since being with Sky. Very patient, informative and professional. It's nice to speak with someone who truly wants to help. She is fantastic!!   Thank you Leanne for resolving my issues today.  ... View more

Please recognise Sam for her outstanding patience  today helping me aquire Sky GLASS . She deserves  to be praised for her social skills and efficient  manor in  the art of making me feel not rushed ,  and patience  whilst ,  I managed to finally enter my required  card  details  properly. She continued to professionaly  I  felt relief  that someone listened  and  guided me to  a happy conclusion. kind regards  Linda Howes ... View more

Call was at around 10:55 and the woman on the call was very clear and very helpful. She was on the phone for nearly half an hour but stayed polite and professional.  She helped us through every step clearly.   The only downside was that the call ended abruptly before we could check her name and thank her. We hope you do because she was great! ... View more

Bethanys customer service is 10/10 & effective.  ... View more

Lori was very friendly, created a healthy environment and showed humour and compassion in her customer service. She deserves a pay rise.  ... View more

Rang Sky Sunday lunchtime to discuss a Wi-Fi issue in 1 x room. Monday before lunch, new Maxi pod arrived, plugged in and working. Brilliant service by Sky & DPD to get equipment needed in under 24 hours, perfect. many thanks to all involved. Bob Parker. ... View more

Usually I don't do this but a lady named Curlin at the billing department makes me feel for the first time that someone listen to me and solve the issues after 5 minutes period.  With the calm voice which make it easier to communicate,  I promised her that I will write this, so hopefully management team can reward her Im sure she will have thousands of an excellent review and feedback.  Please dont let this go ur junk mail,  Thankx Curlin, and thankx sky staff  ... View more

I contacted Sky today in relation to my current contract and was put through to Manisha.   I would like to thank ( "  Manisha "  ) who provided such excellent serivice to me today, her extremely pleasant, helpful and kind disposition is   a credit to her. Thank you so much Manisha.  ... View more

I will keep this short as possible but I really want to shout out to Henry who is a Sky customer service advisor. I have been with sky for almost 30 years and absolutely love the product but recently have been having a few issues, so for the past 3 weeks I have been in contact with Sky CS. To be honest, it hasn’t been great. To compound the problem, my wife is autistic so changes to daily routines like this have a considerable detrimental effect on her well-being.  So, after 12 phone calls and 14 or 15 different people, I felt I was just being passed from pillar to post and not making any progress. On top of that, none of the advisors bothered to call me back despite promising to do so on 5 occasions. So, I was pretty fed up and ready to cancel my contract because by now I didn’t even have a working skyQ box so no sky TV at all. Then finally, I was connected with Henry.  What a breath of fresh air! A soft-spoken Scottish accent who immediately made me feel comfortable and gave me confidence that he would help me. After reading through my account notes (it took a while) he was appalled at the poor service that I had received and set to helping me. He was knowledgeable and helpful but most of all, he was determined to stick with me until this mess was sorted out. It took 5 more days of Henry’s help but after organising a new sky Q box delivery, texting me daily with updates on when the new unit would arrive, resetting my account and, most importantly, calling me back when he said he would (daily) to transact each step in turn to fix my issues, I now have a working system and can access everything that I should be able to access. Henry, you are a diamond and you should be promoted to supervisor with a big fat pay rise so that you can pass on your superb people skills and experience to more of the Sky customer service advisors. Thank you, my friend, I am extremely grateful for all that you did for my wife and I and we are very relieved that it is all over.   Andy Rose ... View more

I would like  to  a huge  thank  you  to Graig and his colleague  who visited  me on the 28.8.24 to fixed my board  band problem. They were very polite and explained  what the problem  was  and fixed  it. 10 out 10 to them both  fantastic  customer  service. 👏 Paul  ... View more

Had an excellent customer service experience talking to Daisy today. As a former telecom customer service team manager, I know how calls should be handled. As we we covering a number of tech issues, we had time to chat while thing were restarting, checking setup and settings, etc. We covered a range of topics but Daisy always kept on track with the status of my equipment problems. Many thanks Daisy, it was a true pleasure talking to you today  ... View more

My wife and I would like to extend our heartfelt thanks to Lori for guiding us through a complex issue which could easily have resulted in us terminating our Sky contract of 24 years. She has a very skilled approach to customer care, applied in a very personable and patient manner. My wife and I who are of advancing years felt reassured by her coverage of the issues which she neatly and concisely summarised at the conclusion of the call. She is an excellent ambassador for Sky. ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

My network connection wasn't working and I phoned Sky for advice.   The person I phoned and who helped me was great. Gave me a lot of time and gave me some perfect advice. All sorted !!   Unfortunately I don't know his name? ... View more

Excellent service received from Lori today, got everything sorted that I needed in a friendly, professional and efficient way. Really top notch. 10/10. Thank you Lori!  ... View more