I spoke to an Advisor called Audrey on 10th October regarding my out of contract Sky agreement. I had initially been ready to cancel as the package had become too expensive. Audrey was fantastic, she let me know all my options, was very friendly and knowledgeable, and managed to get me a great deal that I was able to afford. She even gave me a few recommendations on shows. She was so patient with a customer who isn't very up to date on the latest TV packages and explained everything fully. We're all to quick to complain but I wanted to give credit where it was due and say a big thank you to Audrey.