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Discussion topic: VIP perks not working

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This message was authored by Paul861 This message was authored by: Paul861

Re: VIP perks not working

I am having the exact same problem and spoke to sky about it. Has been ongoing for over a week and unable to access any perks! 

This message was authored by Digi2222 This message was authored by: Digi2222

Re: VIP perks not working

I'm having the same problem also

This message was authored by gary271275 This message was authored by: gary271275

Re: VIP perks not working

Same  here I click on sky rewards and view my rewards then it takes me back to Home Screen.not working so can't access my rewards was ok a few weeks ago. Have uninstalled the app and reinstalled it still the same.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: VIP perks not working

Posted by a Superuser, not a Sky employee. Find out more

You should email the apps team about this.

 

 apps@sky.uk

 

It seems to be a known issue but the more people that email them and raise it with them, they will get a better understanding of the impact and it may help getting it resolved quicker.

Sky Stream and Sky Broadband customer

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This message was authored by Digi2222 This message was authored by: Digi2222

Re: VIP perks not working

Will do. Thanks. 🙏 

This message was authored by Anonymous This message was authored by: Anonymous

Can’t access any Sky VIP perks in my Sky app?

Hi there,

 

I've never been able to open or access any of my Sky Silver VIP perks on my Sky App?

 

Kind Regards,

Nikola 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t access any Sky VIP perks in my Sky app?

Posted by a Superuser, not a Sky employee. Find out more

There are a number of other reporting similar faults so all you can do is to report it to the apps team on this address - apps@sky.uk

 

Let them know what device and was operating system it has.

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This message was authored by SH204 This message was authored by: SH204

Re: VIP perks not working

Mine started working today!!!!! 🤔

This message was authored by gary271275 This message was authored by: gary271275

Re: VIP perks not working

Mines finally working now after months not working 

This message was authored by Digi2222 This message was authored by: Digi2222

Re: VIP perks not working

I'm back on again now. Thanks all for your help. 

This message was authored by Nibbles6 This message was authored by: Nibbles6

Re: VIP perks not working

Mine still isn't working, how did you fix it ?

This message was authored by SH204 This message was authored by: SH204

Re: VIP perks not working

@Nibbles6  I just went on and tried it like I have been doing every few days. The last I heard from the help team on 21/12/23 by email, was that they knew there was an issue and were working on it! 
I haven't had rewards for about 2/3 months.

This message was authored by Digi2222 This message was authored by: Digi2222

Re: VIP perks not working

Hi Nibbles, 

 

Mine starting on its own. I emailed Sky because someone in the thread recommended it.  (Look back on the thread for the email address) I had a few emails from them and then it started to work again on its own ( assuming Sky figured it out) 

Hope yours gets sorted too. 

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