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Discussion topic: Unsupported Location but I am in the UK

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This message was authored by: NeilH4

Message posted on ‎06 Jan 2025 11:45 AM

Unsupported Location but I am in the UK

In the last few weeks I have not been able to open any sky sports or

news video clips as I get the message 'Usupported Location', yet I am in the UK and not using VPN.

Has something changed in Sky recently that is preventing me

from accessing these,

or can anyone suggest how I can fix this?

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Avatar for NeilH4
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This message was authored by: NeilH4

Message posted on ‎06 Jan 2025 11:50 AM

Re: Unsupported Location but I am in the UK

Forgot to say I am using an iPhone 12 to access these clips, just in case anyone knows of it being an issue with apple

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This message was authored by: caesarome

Message posted on ‎06 Jan 2025 01:26 PM

Re: Unsupported Location but I am in the UK

Posted by a Superuser, not a Sky employee. Find out more

Can you use the Sky Go app, if not are you using the private relay function if it is available on your iPhone 12 ?

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Message posted on ‎06 Jan 2025 02:14 PM

Re: Unsupported Location but I am in the UK

Sky Go is working fine.  It is just accessing video clips of news/sport that bring up the message

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This message was authored by: Markt1973

Message posted on ‎27 Jan 2025 03:16 PM

Re: Unsupported Location but I am in the UK

I am having the same issues on samsung device, so we can rule out apple specific issues.

 

Skygo fine, sky sports unsupported location... in London. 

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This message was authored by: Annie+UK

Message posted on ‎27 Jan 2025 03:45 PM

Re: Unsupported Location but I am in the UK

Posted by a Superuser, not a Sky employee. Find out more

Your IP Address may be detected as not being in the UK, either contact Sky and/or your ISP

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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