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Discussion topic: Unable to access mysky account unless I unlink an old account

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This message was authored by Gillyfantastic This message was authored by: Gillyfantastic

Unable to access mysky account unless I unlink an old account

I keep getting this message whenever I try to access MySky. I press on the 'unlink' tab but then receive the same error message 'we are having trouble...try later'. How can I remedy please?

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to access mysky account unless I unlink an old account

Posted by a Superuser, not a Sky employee. Find out more

Do you know of the login details for your old account ?

 

If so then login here to it and remove the email address by entering something else:


https://www.sky.com/myaccount/my-details

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Gillyfantastic
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This message was authored by Gillyfantastic This message was authored by: Gillyfantastic

Re: Unable to access mysky account unless I unlink an old account

I regret I do not remember any old log ins. I use my current one to access my Sky Account but when I try to access MySky from there, it tells me I must unlink the old account but will then not let me in to do it

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to access mysky account unless I unlink an old account

Posted by a Superuser, not a Sky employee. Find out more

@Gillyfantastic 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Unable to access mysky account unless I unlink an old account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Unable to access mysky account unless I unlink an old account

Posted by a Sky employee

We are still looking to help you @Gillyfantastic . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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