Sky sports App

[Bono1919]

Hi, I just renewed my package this week including getting a new sky max hub and since I set it up my Sky Sports app and My  sky app do not show me having a TV and broadband package and Sky Sports says I do not subscribe to the channels and won't let me watch live. However, all the channels are viewable as usual on my TV.

I am not able to access any billing or account information via MySky app or the website.

[caesarome]

Just renewing your package and/or changing your broadband package shouldn't prevent you from accessing those apps unless you are using the wrong login details that is so do you have more than one ID ?

[Bono1919]

No I have one ID .. I only noticed the live sky sports app situation today . Could there be something technical with the account set up after agreeing a new package , albeit exactly the same package , the only change was moving to the new max hub 

[caesarome]

@Bono1919 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Bono1919]

I recall when I was setting up the max hub it would not link via WPS to the Sky Q box . I tried it via the

my Sky app as per instructions and it was asking me to confirm details ( when it normally logged straight in ).  It asked me for my account number . I did not have it to hand as everything is paperless and online . I looked  through my  emails and found an account number and copied it over , which I now see was my mobile account number . I now can only log into that on the app , and not my tv one . Firstly how can you switch accounts as the email and password are the same , secondly will that be the reason my sky sports app now says I do not subscribe when I do ..

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @Bono1919 an invite to chat.