14 Jan 2025 03:09 PM
It's saying I'm not authorised to use the app. So annoying how difficult it is to get support from sky with all the hoops to jump through, can someone just contact me to fix it please
14 Jan 2025 05:56 PM
Posted by a Superuser, not a Sky employee. Find out moreHad it been working up to now and if it has Havr you made any changes to your account recently ?
14 Jan 2025 06:06 PM
I haven't been able to make it work for over a year despite several attempts and recently changing my phone
14 Jan 2025 06:11 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you left Sky in the past then returned after being away for a year or more ?
14 Jan 2025 06:50 PM
No, we haven't left sky. I've continuously been with sky mobile for years
14 Jan 2025 07:54 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
15 Jan 2025 08:42 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent BethRyan25 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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