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Discussion topic: Can’t get on mysky

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This message was authored by BethRyan25 This message was authored by: BethRyan25

Can’t get on mysky

It's saying I'm not authorised to use the app. So annoying how difficult it is to get support from sky with all the hoops to jump through, can someone just contact me to fix it please 

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get on mysky

Posted by a Superuser, not a Sky employee. Find out more

@BethRyan25 

Had it been working up to now and if it has Havr you made any changes to your account recently ?

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BethRyan25
Topic Author
This message was authored by BethRyan25 This message was authored by: BethRyan25

Re: Can’t get on mysky

I haven't been able to make it work for over a year despite several attempts and recently changing my phone 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get on mysky

Posted by a Superuser, not a Sky employee. Find out more

@BethRyan25 

Have you left Sky in the past then returned after being away for a year or more ?

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If someone has helped you then please click on the LIKES button in their post.
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BethRyan25
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This message was authored by BethRyan25 This message was authored by: BethRyan25

Re: Can’t get on mysky

No, we haven't left sky. I've continuously been with sky mobile for years 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t get on mysky

Posted by a Superuser, not a Sky employee. Find out more

@BethRyan25 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can’t get on mysky

Posted by a Sky employee

Thanks for escalating this. We’ve sent BethRyan25  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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