Sky.Com email verification code is sent to my sky.com email address !

[kate007]

Hi I wrote to their address in Scotland and via recorded delivery.  I also emailed to the "viewer r" email on the sky website .

I hope that helps 

[kate007]

@Marble66 

Signed for delivery to their address in Scotland and email to their "viewerr" email address on the website I hope that helps 

[caesarome]

---

@kate007 wrote:

I also emailed to the "viewer r" email on the sky website .

I hope that helps 

---

The Viewer Relations team deal with TV programming enquires so don't deal with email issues so to register a complaint you can fill in the form on this page:

https://www.sky.com/help/articles/how-to-make-a-complaint

[kate007 · Accepted solution]

@Marble66  @KathleenLexi @caesarome 

@jayach 

update. After over a month I managed to regain access to my sky emails. This was only possible by raising a formal complaint which resulted in Sky contacting Yahoo directly to unlock the account.   The Sky complaints rep was helpful for sure.  Hopefully this gives hope for others who are experiencing the same issue.  

[caesarome]

Thanks for the update @kate007 and glad you have access back to your account.

[jayach]

So glad you recovered access to your account. It really shouldn't be so difficult.

[deriter]

Glad you got sorted. I've not been so lucky. My password was changed - looks like an attempted hack - but they couldn't access my Yahoo account thanks to the 2FA so I got the verification code to my phone. However, now I can't access my email account and tried Reset password and, surprise, surprise, they send the verification to the email address I can't access. There isn't an option to have it sent to the phone.

I have had no luck speaking to representatives on the phone - they keep asking for a password which I now don't know?? But very suspicious behaviour from supposed Sky technicians. Don't know where to go now to get sorted????????? Maybe I'll just move to another provider after 25 years!!!!!!!!!

[Mark39]

@deriter it's the password you give verbally when you call Sky that they want, not any other account related password. If you can't remember it, call and ask to set up a new one. Providing you still have a subscription with Sky, they'll be able to verify your identity by other means and allow you to set a new telhone password. 

[deriter]

Haven't had  a sky subscription for a couple of years now, but wanted to stick with Sky Yahoo email. Technicians didn't explain anything to me - really unhelpful and hours on the phone.

Don't know where else to go now as Sky bots are also next to useless.

[caesarome]

@deriter 

Have you tried putting a complaint in as that is what the other member a few posts above yours did which as you can see is what helped them to get access to their account back:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Mark39]

---

@deriter wrote:

Haven't had  a sky subscription for a couple of years now, but wanted to stick with Sky Yahoo email. Technicians didn't explain anything to me - really unhelpful and hours on the phone.

Don't know where else to go now as Sky bots are also next to useless.

---

I doubt they have any way of verifying that you are who you say you are then and consequently can't help.

[deriter]

@Mark39 

Appreciate that, so why don't they just send the verification to the phone that I set up for the 2FA. Then they'll know that it is me requesting the password reset.  Shouldn't be difficult to just do that.

[Mark39]

---

@deriter wrote:

@Mark39 

Appreciate that, so why don't they just send the verification to the phone that I set up for the 2FA. Then they'll know that it is me requesting the password reset.  Shouldn't be difficult to just do that.

---

No idea, I'm afraid. I can only guess the process hasn't been designed to accommodate it.

[jayach]

Just about everything Sky have implemented for the 2FA is wrong. I turned it off immediately after trying to use it.

[Mark39]

---

@jayach wrote:

Just about everything Sky have implemented for the 2FA is wrong. I turned it off immediately after trying to use it.

---

Yes, I tried it, just to see how it worked but gave up with it pretty soon after. More bother than it's worth.