Sky Email Account Hacked Possibly Deleted

[Samfree]

Hi all my Nan had her sky email hacked and I'm attempt to change password I am not sure if she has somehow deleted the account. 
we can login into the account now with the new password but it does not send or receive emails - any ideas? 

Bit of a nightmare 

any help much appreciated 

many thanks Sam 

[caesarome]

Try logging into the online account here:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

[Samfree]

Thank you for the quick reply. 
All it shows in settings is the following -

 

[caesarome]

Try using the link I posted to change these settings as that image shows the mobile version which is different as they are not the settings you are looking for.

[Samfree]

Perfect thank you! That has worked they can nowreceive emails, the hacker had put another email in.

Now having issues signing into yahoo app on iPad - keeps saying this when you try even if you wait half an hour. Any ideas? 

Appreciate the help!!

 

[Daniel0210]

@Samfree 

Your image was rejected as it contains an email address. Feel free to resubmit after blocking that out. 

[Samfree]

Here is the image 

 

[caesarome]

@Samfree 

Are you using the same link on your iPad, if not give it a try.

[Samfree]

All sorted! Thanks very much for all the help. My Nan is very happy!!

[caesarome]

Glad you have it sorted @Samfree