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Discussion topic: Access denied to email

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This message was authored by PostieMick This message was authored by: PostieMick

Access denied to email

Keep getting access denied, you don't have permission to access on this server. Only on my pc using Edge, not on my phone or Chromebook. Can access my account details etc but not emails. Have cleared history, cookies etc but still no luck. Same message when I change browser to Chrome. Any ideas?


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PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick Answer

Re: Access denied to email

Thanks for your reply. However, not sure what I have done but was able to  access the emails this morning after trying loads of different things. Don't know what the problem was but as it is now working again I can stop looking. Thanks again all for your suggestions.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

Are you using a VPN?

PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick

Re: Access denied to email

No. Not using VPN.

This message was authored by Mark39 This message was authored by: Mark39

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

Try Chrome's incognito mode.

PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick

Re: Access denied to email

No. Makes no difference.

This message was authored by caesarome This message was authored by: caesarome

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

You could try reboting the wifi router that the Chromebook is connected to to see if it then allows you access.

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This message was authored by jayach This message was authored by: jayach

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

If it's only happening  on your PC, in any browser, and not your Chromebook it's likely to be a problem with something on the PC. Has it been working previously, have you made any changes such a a new anti-virus?

PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick

Re: Access denied to email

  • No. Nothing new added or changed.
PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick

Re: Access denied to email

Was working ok until yesterday.

This message was authored by caesarome This message was authored by: caesarome

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

You could try reboting the wifi router that the Chromebook is connected to to see if it then allows you access.


 

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PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick

Re: Access denied to email

Thanks, have tried that and still no access on laptop. I've changed sky password too but makes no difference.

This message was authored by jayach This message was authored by: jayach

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

I still suspect a software problem on the laptop.

You say you can log in to Sky, so if you log in here: https://www.sky.com/myaccount/my-details and go to the drop down menu under your name in the RH corner and select Yahoo mail, what happens?

jayach_0-1678111039973.png

 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Access denied to email

Posted by a Superuser, not a Sky employee. Find out more

@jayach wrote:

I still suspect a software problem on the laptop.

 


I agree. It's evidently not an IP address issue, nor a caching problem, nor an account issue, which leaves a device problem.

PostieMick
Topic Author
This message was authored by PostieMick This message was authored by: PostieMick Answer

Re: Access denied to email

Thanks for your reply. However, not sure what I have done but was able to  access the emails this morning after trying loads of different things. Don't know what the problem was but as it is now working again I can stop looking. Thanks again all for your suggestions.

This message was authored by ElvieH This message was authored by: ElvieH

Re: Access denied to email

Hi - did you manage to resolve this?  I have the same issue.

Logged on relatively recently with no issues on (Windows PC) and have tried both Edge & Chrome but get the following message:

 

You don't have permission to access "http://skyidapp.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.6549d5cb.1681915707.272b41cf

 

Email is working on my phone fine.

 

"Helpfully" the Help page says the following, but the only contact option is to call the UK helpline and I am based in Australia.

 

"Access Denied - To fix this, you'll need to contact us and tell us your public IP address, and the full reference number that's displayed on the error page.

To contact us, select Yes to the question at the bottom of the page."

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