Sky Broadband Shield

[Chris+G1967]

Hi All, I am trying to change my Sky Broadband Shield but every time I try to access I get an error message saying try again, but I jsut keep getting the same error.

Can anyone help?

[Highlinder]

@Chris+G1967  On which device are you trying to do this and which browser have you tried to use to try access broadband shield?

[Chris+G1967]

HI, Im on my PC usnig Google Chrome

[Highlinder]

@Chris+G1967Have you tried any other browsers to see if you are able to access broadband shield?

[Chris+G1967]

Just tried fireox and have the same issue.

[Highlinder]

@Chris+G1967Looks like you will have to call Sky and get this resolved and see if there is an issue access shield on your account.

To do this dial 150 on your landline phone. You will be asked the nature of the call say " Technical ", you may be asked for a mobile number, give this, but DO NOT hang up even if asked to do so and you should be dropped into the queue to speak to an advisor.