Broadband order placed on tuesday via my sky app

[Jonathanphillip]

Just wanting to check that I didn't order any broadband equipment via messages via my sky app is this related to to the broadband engineer coming just wanted to check I thought it was 

[Jonathanphillip]

No sky broadband team sent us an engineer out to check my connection to the puck as sky sent me a message saying uour current speeds seemed not right so they advised me to contact broadband team so they sent engineer out that's why I'm wondering what that broadband order means that's all 

[caesarome]

@Jonathanphillip 

You are not talking to Sky on here and not Sky support, if you have been told an engineer will be looking into this then I'm not sure how this is tied into you possibly placing an order ?

[Jonathanphillip]

That's what I can't understand I think obviously I haven't got a confirmation email or anything many thanks 

[Jonathanphillip]

@caesarome I understand that I get that but why that's tied in to engineer visit might have to chat with the bubble team over this issue best thing strange 

[Chrisee]

@Jonathanphillip the my orders section of the My Sky app will show engineer bookings etc as well as orders for new services. If stuck give Sky a call. Your issue sounds like poor wifi signal at the Stream puck which is quite common. Sky dont normally send out enginerrs to sort WiFi issues that unless the customer has accessibility issues does that apply to you? Instead customersxare expected to sort these issues themselves.