Setup Troubles

[Gray147]

 
Has anyone had a similar issue when setting up broadband for the first time? I'm not really sure what any of this means. We're moving into a flat and our electrician has told us that everything is wired up and ready to go all we needed to do was sign up to a broadband provider. Now it looks as though the ground outside the flat will have to be dug up. It says we'll be updated on the 29th and our original installation date is for the 1st. 

[cookiemonsteruk]

@Gray147 

Could you enter your full postal address below and post the full table and notes below it after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Gray147]

Thanks for the reply! I hope this is correct. 🙂

 

 

 

[Gray147]

@cookiemonsteruk, sorry forgot to tag. 

[cookiemonsteruk]

@Gray147 

To be honest i don't see the issue. Both the top two 80Mbps vdsl or 150 Mbps g.fast still relay on the the old copper cables

[Gray147]

Ah okay, I'm not sure what any of this means to be honest or the reason for the delay.

Thank you for the help anyway!

[cookiemonsteruk]

@Gray147 

What speed where you told you would get ?

[Gray147]

"Your Sky Broadband package

We estimate your line could support between:

67.8 and 73.9 Mbps download speed

18.0 and 19.0 Mbps upload speed

You should expect a Guaranteed Minimum Download Speed of 61.9 Mbps."

[cookiemonsteruk]

@Gray147 

Best call sky on 150 from a landline
zero three three three seven five nine one zero one eight from any other phone

To see what what the issue is. There are nn signs of what could be happening

[Gray147]

Thank you. 

[Gray147]

I'm wondering, on the photos of the charts that I posted, it says in the notes that FTTP is not available.

Would that affect anything?

[Gray147]

Also is there any way I can get this flagged and speak to a Sky Expert on live chat? Thanks

[jamesn123]

@Gray147 

I've escalated your post incase you still need help

[Gray147]

Yes thank you, Live Chat would be good.

[jamesn123]

@Gray147 

Its not quite live chat but its a messaging service. Look out for a message on the forum or a blue chat bubble in the corner