New sky installation keeps disconnecting

[bluesue]

Has anyone experienced the network being inaccessible shortly after installation.  The signal has been dropping in and out, but now on one device I cannot connect at all - it simply isn't finding the router it seems.  Paid for boost/wi fi in every room but seems pretty hard to make contact with SKY to get help with this despite all the hype and promises.  Left virgin because it was pretty dire, but this actually seems worse!!

[Po11yana]

Same issue here I changed my package internet had worked fine for years, they sent me a new router and a new TV box. Since then the internet keeps dropping randomly numerous times a day, sometimes only for 10 seconds or so but sometimes for a minute or two.

It seems to be the ethernet dropping the connection to the router in my case as I can't ping or connect to the router when it happens, but the rest of the network is fine ( can download from my netwok attached storage ) and  the wifi is still working and I have 3 green lights on router.

I have 2 Tv's and 2 computers all on different ethernet wires I changed some of the wires for new ones anyway just in case . I contacted sky and they said because its a bedding in period with the new router I would have to wait a bit in the hope that it would fix itself. I still had the old router and swopped it over but it's still happening.

[Chrisee]

@Po11yana what happens to the lights on the hub when you lose connection?

If the internet light goes amber and then back to green its a line issue run the connection test in the My Sky app which can book an engineer if the fault is picked up or call Sky. If all of  lights goes out and come back over a few minutes which means the hub is rebooting on its own its likely needs replacing call Sky.

If all of the lights stay green but connectivity stall its likely a network issues like a DNS look uo problem. These are more difficult to pin down but powering down your hub for 5. Minutes can make thesecgo away