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Discussion topic: Bosher

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This message was authored by Olliejessica This message was authored by: Olliejessica

Bosher

How can I order a sky pod to boost my wifi signal.

 

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This message was authored by GD1 This message was authored by: GD1

Re: Bosher

Posted by a Superuser, not a Sky employee. Find out more

@Olliejessica   You would need to call Sky. 

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bosher

Posted by a Superuser, not a Sky employee. Find out more

@Olliejessica 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Olliejessica
Topic Author
This message was authored by Olliejessica This message was authored by: Olliejessica

Re: Bosher

How do I get awifi booster.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bosher

Posted by a Superuser, not a Sky employee. Find out more

@Olliejessica 

See the replies already provided to your original question ~ you need to contact Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by daveNOS This message was authored by: daveNOS

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Olliejessica There is no need to make multiple threads on the issue, you have already been advised on how to get a booster from Sky in your other thread, if you don't want to do that you really only have one option and that is to purchase 3rd party equipment at your own cost.

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