Wifi not working in bedrooms

[Joanne+C123]

My children are unable to play their playstations which is why I pay for the better wifi so they can the error reads Wifi can't connect to wifi network signal too weak I'm.in contact but it's no good to me if my boys can not play in their rooms

[Addie15]

Hi there, @Joanne+C123. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Joanne+C123]

Thank you, no one contacted.me, just an email telling me how to set my equipment up, welli already know that and since having the new router it now doesn't reach the bedrooms, absolutely awful service. I'm paying now for guaranteed in every room and don't get it, an absolute rip off 

[Chrisee]

@Joanne+C123 you nedd to use the brightly coloured chat icon that the team has added to the forum pages to start a chat session.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.