Intermittent loss of WiFi

[TonyW3]

For the past few months, we have suffered. a loss of WiFi everyday, several times a day, sometimes for 5 mins, other times for 30 mins. All the lights are on the router and booster box and I have tried resetting them both but to no avail. What else could I do to get the service that I pay for?

[Highlinder]

@TonyW3black or white router from Sky?

[TonyW3]

Black router

[Highlinder]

@TonyW3 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[TonyW3]

Highlander,

for some reason the Maintenance tab doesn't open

[TonyW3]

I have change browser to Google Chrome and I now get the sign in.  However, after keying in admin and Sky the sign in window just repeats.

[Highlinder]

@TonyW3  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[TonyW3]

Sky Broadband Hub

[Highlinder]

@TonyW3  For the password use your WiFi password if you have not changed the admin login password.

[TonyW3]

Highlinder,

Thanks for your help.  Could I get back to you tomorrow as I need to go out now.

Thanks again.

[TonyW3]

Good Morning Highlinder,

Router Stats are as follows:

Router Statistics

System Up Time: 206:50:04

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 13818839 31953893 0 85702 5468972 206:48:08

LAN Up 11331806 5797569 0 110308 1275 206:50:04

WLAN (2.4 GHz) Up 14229638 3902598 0 4621646 75209 164:17:26

WLAN (5 GHz) Up 33996178 11547218 0 0 59904 164:17:27

---

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

---

Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[Highlinder]

@TonyW3  Have you had any drops in the last  nearly 7 days with your Wi-Fi?

[TonyW3]

Yes, constantly. It seems to be getting worse.

Did you see the Router Stats I sent?  I ask because I'm not 100% sure my reply was sent.

[Highlinder]

@TonyW3  Yes I did see them and the connection itself has been up nearly 9 days and your Wi-Fi has been up over 7 days with no drops showing.  Is this happening to all devices connected to the Wi-Fi or is it just one device?

[TonyW3]

No, it is throughout the house and affects all devices.  It is currently on.