Intermittant loss of wifi

[SamJC24]

We had sky max ultrafast fitted by open reach a few weeks ago. The wifi keeps freezing/ dropping out. It's awful. Looking through lots of posts and they mention where to position the sky hub box. The open reach man fitted the cables very low down and next to the sofa, so nowhere to move it, just sat on the floor.  How can I get this moved/ refitted?  Old hub used to be on my sideboard and was so much better than this new hub.

 

[Highlinder]

@SamJC24  You can get a longer eithernet cable and put the router in a better place. The short ethernet cable is just standard that connects fron the box on the wall to the back of the router.

[SamJC24]

---

@Highlinder wrote:

@SamJC24  You can get a longer eithernet cable and put the router in a better place. The short ethernet cable is just standard that connects fron the box on the wall to the back of the router.

---

Thankyou for such a quick reply

 

, would this cable be suitable for the skymax speed?

 

[Highlinder · Accepted solution]

@SamJC24  You can get that, but Cat 5e would also be okay as long is the termination had all 8 cables within the core, cheaper cables normally just run 4 and you are able to see this if they are not just using stock pictures.

[SamJC24]

Thank you 😊