14-06-2018 11:22 AM - last edited: 22-01-2019 09:10 AM
If your broadband connection isn't performing as expected, it may be helpful to share your router stats with the Sky Community.
How to find your router stats?
Your router stats can be found in your router settings page.
What can influence my broadband performance?
Line fault: You may have a fault on your telephone line which is affecting your broadband performance. Click this link and sign in with your Sky ID to run a line test and troubleshoot your broadband issue.
Equipment: The issue you're experiencing may be related to a piece of equipment which needs replacing. Check your router stats, replace your microfilter and check them again.
Setup: These days, there are so many setup options available which can cause issues over time. Where possible, I'd recommend connecting your Sky Broadband Hub directly to your master telephone socket, without extension telephone cables.
For further support, ask the Sky Broadband community.