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How to find your Sky Broadband router stats

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How to find your Sky Broadband router stats

Sky Hub Statistics.png

 

If your broadband connection isn't performing as expected, it may be helpful to share your router stats with the Sky Community.

 

How to find your router stats?

 

Your router stats can be found in your router settings page.

  • Make sure you're connected to your home broadband network
  • Open your browser and type 192.168.0.1 into your address bar.
  • When prompted enter the username: admin and password: sky (lowercase)
  • Select the Maintainance Tab
  • Scroll down and click on Show Statistics
  • Copy and Paste your stats into a Sky Community post and explain the issue you're experiencing.

 

What can influence my broadband performance?

 

Line fault: You may have a fault on your telephone line which is affecting your broadband performance. Click this link and sign in with your Sky ID to run a line test and troubleshoot your broadband issue.

 

Equipment: The issue you're experiencing may be related to a piece of equipment which needs replacing. Check your router stats, replace your microfilter and check them again.

 

Setup: These days, there are so many setup options available which can cause issues over time. Where possible, I'd recommend connecting your Sky Broadband Hub directly to your master telephone socket, without extension telephone cables.

 

Sky Broadband setup.pngSky Hub > ADSL cable > Microfilter > Master telephone socket

For further support, ask the Sky Broadband community.


Mark
Community Manager

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