Acknowledgment of an issue - intermittent signal loss

[drcereus]

It's clear from the forum that there is a serious issue affecting many users over the last 24-48 hrs. I'm in Ireland with Sky over SIRO FTTB and am suffering from frequent 5 min interval loss of signals. Can Sky not even try to give us a time frame for a fix of at leadt post a fixed message stating they're working on it. No amount of diagnosis on the user end can rectify this issue. Come on sky, you can do better then this.

[TimmyBGood]

@drcereus 

The vast majority of such issues are related to individual circuits: the only common complaint recently relates to Max WiFi performance.  Sky Broadband has over six million customers, so some problems are inevitable at any point in time.

Typically it's best to log a fault report for your particular address rather than wait for a wider announcement which mostly won't happen.

[drcereus]

You cannot deny Thatcher is a specific pattern of fault in the past 48hrs that diverge from a typical fault patter seen on these types of forum.

[drcereus]

Thatcher=that

[TimmyBGood]

@drcereus 

I don't see any such pattern, and I've been reading this forum for a while.

Yours is the only recent post referencing SIRO in Ireland.

Posts about problems with the new white Hub are consistent, but those relate to WiFi coverage rather broadband discontinuity.

[drcereus]

I refer to the intermittent list of signal that many are experiencing.

[TimmyBGood]

@drcereus 

It's important to be precise: loss of broadband connection to a property is not the same thing as loss of wireless connection within it.

There's no indication of any current wide broadband problem: with six million households there will always be some individual outages, of course.

The white Max Hub may well have issues with WiFi in some properties, but that's going to be something in the hardware design, software stack or cloud optimisation which isn't resolvable in a hurry, and typically doesn't manifest as the symptoms you described.

[TimmyBGood]

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@drcereus wrote:

 am suffering from frequent 5 min interval loss of signals. 

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Actually, thinking about it that could be a known side-effect of Dynamic Frequency Selection.

Do you have a white Max Hub and is your property located near any aviation or aerospace infrastructure, or any other installation likely to be emitting radar?

[drcereus]

True but not everyone knows about the forum's existence, and sky offers a wide range of broadband types, many of which may be unaffected. Personally I see a pattern here.

[drcereus]

No I'm not. All was good until about 48 hrs ago. I'm fairly technical and feel confident enough to rule out issues on my end. But thank your for the input.

[drcereus · Accepted solution]

The intermittent signal loss on Sky Broadband FTTP seems to be fixed now. I just needed to reboot my modem one more time. I did nothing on my end it just started working following one last reboot (I'd done many since Friday). So if you had similar issues try one more reboot and hopefully it's working. Disappointing not to see Sky acknowledge the issue outright

[cowkeeper]

had a problem which was a tempory repair which fixed the problem then a permanent repair was done and the problem returned