I’m paying for sky broadband super fast - speed is supposed to be 65 mbps etc I’m getting 30 -

[Brendo1958]

Can anyone help with my slow speeds ? Paying for sky super fast 65 mbps supposedly but receiving only 30. Impossible to speak with some one at sky - where do I go ? What do I do ? Moved to sky from vodaphone 3 weeks ago as vodaphone had not advised that max speed in our area 35

[cookiemonsteruk]

@Brendo1958 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And enter your full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Cymru_UK]

Ive been a Sky customer for over 10 years, but over the past 3 months their internet speed is poor (and not always what they claim it to be). You will also find it disconnects a lot too.

No good complaining to them as they will tell you the speed is fine even when its not.  Their service have gone down hill fast.

[TimmyBGood]

@Cymru_UK 

Broadband speed (particularly FTTC) is almost entirely a product of the individual copper circuit to the individual address and then wireless conditions in the building.  There's very little point making generalisations because these simply aren't relevant: it's working out what's happening at a particular location which counts.