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Discussion topic: Connecting dropping
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This message was authored by: Douglas22
Message posted on ‎02 Mar 2025 09:14 AM
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Connecting dropping
Broadband is continually dropping off. This has been periodic over the past few days but is constant this morning.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on ‎02 Mar 2025 09:49 AM
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Re: Connecting dropping
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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