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Discussion topic: Connecting dropping

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This message was authored by: Douglas22

Connecting dropping

Broadband is continually dropping off. This has been periodic over the past few days but is constant this morning.

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This message was authored by: caesarome

Re: Connecting dropping

Posted by a Superuser, not a Sky employee. Find out more

@Douglas22 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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