Sky Max Pod not connecting

[thespottydogs]

I recently switched to Sky Max and have a new router and a pod. I have finally got the router / sky q and mini boxes working with the minis extending the wifi signal around most of the house. However:

1. I have no wifi settings etc. in My Sky app to check/ change settings

2. The Sky Pod will not connect and just flashes white- I have moved it to different places and always the same. When I follow a link to setup manually via the My Sky app ( Sky page link not direct via My Sky app ) it just tells me there was a Technical Issue and to try later.

Something isn't right/ connected back at my account level ? 
Hoping for some advice.

Thanks 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147