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Discussion topic: remove mutiscreen from my account

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This message was authored by liz+jeffries This message was authored by: liz+jeffries

remove mutiscreen from my account

how do i remove multi screen from my account

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This message was authored by daveNOS This message was authored by: daveNOS

Re: remove mutiscreen from my account

Posted by a Superuser, not a Sky employee. Find out more

@liz+jeffries You have to call Sky to cancel services or remove packages and add-ons.

-------- Please note i am not a Sky employee ----------
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: remove mutiscreen from my account

Posted by a Superuser, not a Sky employee. Find out more

@liz+jeffries 
To remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling multiscreen then for any mini boxes the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: remove mutiscreen from my account

Posted by a Superuser, not a Sky employee. Find out more

@liz+jeffries remember that you will need to return any mini boxes you have to Sky as they are only loaned to you 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by ANDYS1968 This message was authored by: ANDYS1968

Re: remove mutiscreen from my account

Can someone help i am trying to remove sky multiscreen from my account the number i call when i go through security only gives me option to cancel Disney then hangs up how to i get to talk to a person 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: remove mutiscreen from my account

Posted by a Superuser, not a Sky employee. Find out more

@ANDYS1968 
To remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q  Multiscreen the return packaging for mini boxes will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by ANDYS1968 This message was authored by: ANDYS1968

Re: remove mutiscreen from my account

Thanks Daniel will give it a go 

This message was authored by Pboylo This message was authored by: Pboylo

Re: remove mutiscreen from my account

How on earth can I contact sky to do this ? They let you add anything easily but make cancelling anything impossible ! No one answers the phone 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: remove mutiscreen from my account

Posted by a Superuser, not a Sky employee. Find out more

@Pboylo 

They do answer the calls although at busier times there will be a wait. Stay on the line as long as possible and don't hang up. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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