23 Feb 2023 12:51 PM
With the upcoming price changes will I be able to downgrade or cancel my contract for free?
23 Feb 2023 12:57 PM
Posted by a Superuser, not a Sky employee. Find out more
@JOHN-PAUL+G wrote:
With the upcoming price changes will I be able to downgrade or cancel my contract for free?
Possibly with a Broadband subscription. The email or letter will arrive before 23 March and that should explain if that option is available.
23 Feb 2023 12:59 PM
yes you can. You can cancel your Broadband within a month of you receiving notification about the price increase. If you took out a TV package with your broadband you can also cancel this aswell. Be wary when moving to a new provider as they will have price increases aswell make sure you know how much it will cost after their price increase takes effect.
23 Feb 2023 01:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:
yes you can. You can cancel your Broadband within a month of you receiving notification about the price increase. If you took out a TV package with your broadband you can also cancel this aswell. Be wary when moving to a new provider as they will have price increases aswell make sure you know how much it will cost after their price increase takes effect.
Not sure that's correct - the TV and broadband contracts are completely separate, with different conditions around early termination after price increases.
23 Feb 2023 02:02 PM
I worked for Sky as an advisor until recently. If the broadband was taken out with TV as a package then we were allowed to cancel the TV aswell in these two scenario's: if they wanted to cancel due to the price increase within a month of recieving notification. Or if customers have a right to exit email because they have been recieving lower speeds than their gurunteed minimum for 30 days with no resolution they can cancel their BB minimum term early and their Sky Q subscription if it was taken out at the same time as a package 🙂
23 Feb 2023 03:53 PM
I was told today by an online chat Sky advisor that I can not leave my broadband contract until I recieve a right to exit email and if I leave from my price increase email I'll incur charges as I'm within contract period. Does this sound correct as everywhere else I've read states I can leave once notified of price increase penalty free.
23 Feb 2023 03:55 PM
Posted by a Superuser, not a Sky employee. Find out more@Ged55 my understanding is that you have the right to leave Sky broadband penalty free within 30 days of receiving the price increase notification from Sky.
23 Feb 2023 04:10 PM
Thats what I thought too. Just called to cancel and been told I have to wait until April and once the price increase has taken effect. If I wait until April the 30 days from being notified runs out. This is also different to what live chat advisor told me so now I dont know who is correct.
23 Feb 2023 06:47 PM
Thank you for the information, I shall try again tomorrow to cancel and see what I get told.
28 Feb 2023 01:57 PM
I called to cancel my sky subscription. They said that they never send this email and early termination fees still apply. **bleep**!
28 Feb 2023 02:05 PM
any updates? I was told the same thing today when I tried to cancel
28 Feb 2023 02:09 PM
Posted by a Superuser, not a Sky employee. Find out moreI understand the post by @Mark39 to be correct. You can leave Sky Broadband penalty free within 30 days of receiving the price increase notification from Sky. That will come in the form of an email or letter and should land before March 23rd. The same does not apply to TV subscriptions.
28 Feb 2023 02:31 PM
I messaged and in the end got them to put it down so I am staying a new contract was sent so got it sorted you can change within 14 days of any price increase that wasn't in your contract
03 Mar 2023 01:42 PM
I've just contacted sky regarding the increases on my TV and broadband account I spoke to a lovely woman who was able to remove the HD part of my DTV package saving me ultimately £5 however when I asked about cancelling my broadband subscription I was told I could not add this would incur a charge because it was still in contract. the email I received says I can chose to cancel however there seems to be some conflicting news regarding this can anyone help
03 Mar 2023 02:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@apopo wrote:... the email I received says I can chose to cancel however there seems to be some conflicting news regarding this can anyone help
Call again and hopefully you'll get the right answer...
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