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Discussion topic: Sky equipment returns

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This message was authored by Alan4160 This message was authored by: Alan4160

Sky equipment returns

I keep getting text messages asking me to return my sky equipment or I will be charged a fee but done that weeks ago and have proof of postage. What can I do to stop these texts.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky equipment returns

Posted by a Superuser, not a Sky employee. Find out more

@Alan4160 
I’ve escalated your issue to Sky so the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky equipment returns

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Alan4160.

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky equipment returns

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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