Disney plus price

[Ericakangfird]

I've just seen on TV that Disney plus is only £4.99 so the question is how come I'm still being charged £10.99 for it

[TimmyBGood]

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@Ericakangfird wrote:
I've just seen on TV that Disney plus is only £4.99

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That would be the more limited 'Standard With Ads ' tier released last month.  Disney, like Netflix, does not currently offer an advertising-supported version of their service to bundled partner platforms.

https://press.disney.co.uk/news/unlock-a-world-of-award-winning-exclusive-entertainment-from-4.99-wi... 

https://help.disneyplus.com/en-GB/article/disneyplus-en-uk-price 

[MarkGoldsmith]

@Ericakangfird Disney moved existing subscribers up to the more expensive tier by default. You should be able to manage your disney plus account and change your subscription tier,

[TimmyBGood]

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@MarkGoldsmith wrote:

@Ericakangfird Disney moved existing subscribers up to the more expensive tier by default.

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Apparently the billing for that would start appearing today.

However, the original announcement came with news that all existing Disney+ customers will automatically be moved to its top-tier Premium subscription package, priced at £10.99 per month or £109.90 per year, and billed as such "from their next billing cycle on or after December 6" unless they actively switch to another plan.

https://www.digitalspy.com/tv/a35505532/disney-plus-price/ 

[MarkGoldsmith]

Yeah i remember reading their original announcement, but like most people didn't remember the date :).

I think in their original annoucement they encouraged those that were paying monthly to go into their accounts and change it to one of the Standard tiers if they didn't want to be on the premium.

[TimmyBGood]

@MarkGoldsmith 

It's really quite naughty: they've effectively applied an automatic 'upgrade' that comes with a 38% price rise and left it to subscribers to spot this and take action.  Unfortunately as a platform outside Ofcom regulation*, they can do that.

*which may or may not be affected by the eventual passage of the Media Bill.

[PandJ2020]

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@MarkGoldsmith wrote:

@Ericakangfird Disney moved existing subscribers up to the more expensive tier by default. You should be able to manage your disney plus account and change your subscription tier,

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To be fair they did email direct subscribers 30 days prior to the 'upgrade'.  (With the option to cancel/change if you didn't like it)

Ironically, the streamers have introduced tiers where you have to pay extra for UHD.  (Exactly like you have to pay Sky for HD).  I guess at least HD is the lowest tier which is actually good quality.

[MarkGoldsmith]

Yeah they did indeed. I reckon the annual subscribers will get caught worse as you probably have to wait until your annual subscription is up for renewal to ensure the tier doesn't un-expectedly go up.

I also wonder how many people got this email in their junk folder as well, so have completely missed it.

At least there is one person in Disney who is really excited about this: 

[TimmyBGood]

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@PandJ2020 wrote:

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@MarkGoldsmith wrote:

@Ericakangfird Disney moved existing subscribers up to the more expensive tier by default. You should be able to manage your disney plus account and change your subscription tier,

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To be fair they did email direct subscribers 30 days prior to the 'upgrade'.  (With the option to cancel/change if you didn't like it)

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I do find it amusing that every subscription 'television' provider (including Sky) uses the 'but we sent you an email' excuse when they could, of course, choose to splash a banner across the screen at every startup saying ' Guess  what, this is going to cost a whole bunch more next month unless you do something about it ', or words to that effect.

Can't imagine why they dont...