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Discussion topic: Cancelled account from Virgin I am still being Billed by Virgin

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This message was authored by: JamesMcGauley

Message posted on ‎21 Apr 2025 12:20 PM

Cancelled account from Virgin I am still being Billed by Virgin

I am still being billed from Virgin. (HELP). James.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Apr 2025 12:41 PM

Re: Cancelled account from Virgin I am still being Billed by Virgin

Posted by a Superuser, not a Sky employee. Find out more

@JamesMcGauley  You need to take this up with Virgin Media directly?

 

On a side note if you switched broadband from VM to Sky using the One Touch switching any TV package you have with VM would not be cancelled as OTS is broadband only.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: twilight+princess

Message posted on ‎22 Apr 2025 05:38 PM

Re: Cancelled account from Virgin I am still being Billed by Virgin

Posted by a Superuser, not a Sky employee. Find out more

What services did you transfer to Sky?
Sky can only cancel Broadband services, for mobile & TV the customer needs to give notice to their old supplier.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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