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Discussion topic: Charged 3 times

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This message was authored by e92 This message was authored by: e92

Charged 3 times

I was charged twice. 
my bill is usually 58.74 but last months billing date fell on a weekend so it waited until next months billing date to take out both payments of 117.48 - which is understandable.

the bit I don't understand is why it charged  me 117.48 again on the 3rd of April?

on my bill it shows that I have manually paid this but I did not do so. 
I also have another 117.48 payment from sky which is currently pending - taken on the 31st of march.

I really do not understand, can someone help me regarding a refund. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Charged 3 times

Posted by a Superuser, not a Sky employee. Find out more

If your payment date falls at the weekend then it should be taken on the next working day, so anything bar a bank holiday. The only reason it would carry over to the next month is if for some reason Sky could not take the payment so is this what happened ?

 

You say you are not making manual payments ?

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