Discussion topic: Landline Phone not Working
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03 Mar 2022 10:12 PM
Sky TV, Sky Q box and superfast35 broadband installed and activated today. Everything working fine except the landline phone. It's cordless and plugged into the phone connection on the back of the hub so it's an internet phone, or would be if it worked. There is no dialling tone though the 3 cordless phones all powered up. Can't make any calls or receive any. Have tried using my mobile to call them but they don't ring. Have been through the help guides but nothing worked. I should add that I retained my landline telephone number from my previous supplier Virgin. I was wondering if the transfer from Virgin to Sky has worked properly or other issues. Any help w.elcome please.
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18 Mar 2022 08:45 AM
@Mark39
Success I have managed to get my phone to work!!
During my research I came across advice from BT which said when connecting your cordless phone for internet calls you must use the existing phone cable. I have been using an identical cable (bought recently on the advice of a Community member) but still was not able to make or receive calls so this morning tried the original phone cable and Hey Presto it worked!
I understand The Sky Retrievals Team are currently working on my case so I hope they will see this posting as problem solved and cease their investigations.
I would have thought one cable was much like another but seemingly not?
Thank you to all those Community members and others who have tried to help me over the past couple of weeks.