landline not working

[Jen263]

can't call or recive calls. cable and everything looks fine, even tried another other phone and it's still the same.

[Mark39 · Accepted solution]

Are you new to Sky broadband  /Talk? If so when was your service activated? Is your phone plugged into your broadband Hub?

[Jen263]

Be with sky for 12years and not connected to the internet.  

[Jen263]

(not connected to the internet for calls) but have internet all working

[Mark39]

@Jen263 try Sky's simple connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the outcome.

If it doesn't detect a fault, it's best reported to Sky. We can ask Sky's messaging team to contact you here tomorrow so that you can do so via a private online chat, if you wish?