Landline Phone not Working

[GyFU]

@Mark39 

@Mr+Flibbles+86 

Got through this morning to Elliott on the telephone number given to me as being the Order Delivery Team. He wasn't in that team but worked near them and whilst I was on the phone spoke with them and I carried out tests suggested by him on my landline.  The result was that he would be referring my problem to the Telephone Retrievals Team and would phone me back with any news. Unfortunately I missed his call and when I listened to his Voicemail message he seemed to be saying "he would have to see where we go from here" so I'm not optimistic that a solution is near! Not heard anything since. He said he is located in Newcastle and it sounded like a busy Office. I'll try contacting him again tomorrow but if he works in some sort of help desk I might have difficulty in finding him. Oh woe is me!

[GyFU · Accepted solution]

@Mark39

@Mr+Flibbles+86 

Success I have managed to get my phone to work!!

During my research I came across advice from BT which said when connecting your cordless phone for internet calls you must use the existing phone cable. I have been using an identical cable (bought recently on the advice of a Community member) but still was not able to make or receive calls so this morning tried the original phone cable and Hey Presto it worked!

I understand The Sky Retrievals Team are currently working on my case so I hope they will see this posting as problem solved and cease their investigations.

I would have thought one cable was much like another but seemingly not?

Thank you to all those Community members and others who have tried to help me over the past couple of weeks.

[AKau]

Hi, 

My landline phone isnt working.

I plugged into master sockeyt and line still isnt great.

Please help!

[Daniel0210]

@AKau 
Firstly this troubleshooting link may help https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line
If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair.
Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand, or if they have to get permission to dig up roads.

[HymerB544]

After disconnecting a call from DVLA the land line is failing to work

[Mark39]

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@HymerB544 wrote:

After disconnecting a call from DVLA the land line is failing to work

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Try Sky's troubleshooting via the link contained in the post immediately before yours

[Manboy777]

Can't can't get a dialing tone on my phone

[Mark39]

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@Manboy777 wrote:
Can't can't get a dialing tone on my phone

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Try troubleshooting via the lInk posted earIIer in the thread.

[Sportiello]

Landline not working

[Daniel0210]

@Sportiello 

If the earlier advice in this thread doesn't help you will have to provide a lot more information.

[Kevinyork]

Had the upgrade to Ultrafast yesterday and the phone had no dial tone. Engineer said it might take a while to activate but after several hours it still wasn't working and the queue for tech support was over 30 mins. 

So after following the troubleshooting I did a router reset.  This was a pain as I had personalised the router ID and password. However the phone light on the router lit up immediately after the reset and the phone line worked. 

[Machert]

I appear to have a similar problem.

However, it started with a glitch on the broadband that cut the speed to about a third, and the landline went dead.  I found that one solution was to ring the landline on my mobile, and this appeared to clear the problem.

Then a month ago while I was in front of the computer at 11 in the morning the broadband failed, but came back on after a few minutes at a third of the speed and no landline.  It has stayed like this since.

I believe someone has inadvertently changed the configuration of the cabinet or the exchange equipment, but it seems very difficult to get these checked and eliminated before engaging  an expensive engineer home visit.  Most problems seem to be outside the property, but are the last to be checked.

[Mark39]

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@Machert wrote:

....it seems very difficult to get these checked and eliminated before engaging  an expensive engineer home visit.  Most problems seem to be outside the property, but are the last to be checked.

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Have you reported it to Sky, then?

[Machert]

Yes.  I first reported it on the 16th of May, but was just offered 'an engineer has to visit' which wasn't convenient. 

Reported it again via email last Saturday 3rd of June.

If forgot to add that my package is supposed to be Superfast 59 Mbps FTTC, but has been 15-16 Mbps for the last month.

[Mark39]

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@Machert wrote:

If forgot to add that my package is supposed to be Superfast 59 Mbps FTTC, but has been 15-16 Mbps for the last month.

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Something clearly amiss, then. When you report a fault to Sky, they run line tests designed to identify an external fault. Presumably one wasn't found when you reported it, hence the offer of an engineer visit to check your internal setup. You could try the simple connection test via the link here, to check whether the fault now shows up: https://www.sky.com/help/articles/broadband-diagnostic-start

If it does, you'll be able to book an engineer there and then.

I'm not sure you'll get a response to your email, as Sky only use email as a means of contact for very specific purposes. If you wish, we can ask the messaging team here to contact you via the forum so that you can report it to them.