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Discussion topic: Landline Phone not Working

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This message was authored by Machert This message was authored by: Machert

Re: Landline Phone not Working

Many thanks for sending the diagnostic link, I’ll try that when I have a moment.

The email link started as an online complaint form :

https://www.sky.com/help/forms/complaints

They replied by email, with a unique reference №, and sounded like they may well look into the matter in a few days’ time.

This message was authored by Machert This message was authored by: Machert

Re: Landline Phone not Working

Well that’s interesting.  It all checks out, with no option for an engineer.  It’s as if everything is OK, except for the obvious lack of speed and no landline.

This message was authored by Machert This message was authored by: Machert

Re: Landline Phone not Working

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This message was authored by Mark39 This message was authored by: Mark39

Re: Landline Phone not Working

Posted by a Superuser, not a Sky employee. Find out more

@Machert wrote:

 

They replied by email, with a unique reference №, and sounded like they may well look into the matter in a few days’ time.


OK, just let us know if you want to try the messaging service.

This message was authored by cassie1lily This message was authored by: cassie1lily

Re: Landline Phone not Working


@GyFU wrote:

Sky TV, Sky Q box and superfast35 broadband installed and activated today. Everything working fine except the landline phone. It's cordless and plugged into the phone connection on the back of the hub so it's an internet phone, or would be if it worked. There is no dialling tone though the 3  cordless phones all powered up. Can't make any calls or receive any. Have tried using my mobile to call them but they don't ring. Have been through the help guides but nothing worked. I should add that I retained my landline telephone number from my previous supplier Virgin. I was wondering if the transfer from Virgin to Sky has worked properly or other issues. Any help w.elcome please.


 

This message was authored by Mark39 This message was authored by: Mark39

Re: Landline Phone not Working

Posted by a Superuser, not a Sky employee. Find out more

@cassie1lily If you're having landline problems, feel free to post some details.

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