Trouble switching on TV with Sky Stream

[AlyB4]

Just got Sky Stream, so I turn my TV on using TV remote and then turn Sky puck on using Sky remote. TV comes on, but no Sky available. I have to turn the TV off and back on again (using TV remote) to get Sky on the screen. I've spoken to Sky and they have not managed to fix my problem. Anyone got any ideas. 

[Skull+Treaty]

@AlyB4 

Does it work if you turn the Stream device on first, then when the light is on, turn the TV on? 

[AlyB4]

Yes it still happens,  either way as I tried both. The sky employee said I should turn the TV on first, so that’s what I tend to do. 

[nmbailey]

With my LG TVs I just press the Home (green) button on the Stream remote and the TV and the box both wake up. Takes about 10 seconds

[AlyB4]

Thanks for the suggestion,  just tried that and it's not working for me.

[Exiled-in-HH]

What are your CEC setting on your Puck and TV?

[Skull+Treaty]

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@AlyB4 wrote:

Thanks for the suggestion,  just tried that and it's not working for me.

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@AlyB4 

What TV do you you have connected to Stream? 

[AlyB4]

I'm not sure,  I've never heard of the CEC setting. Would you be able to give me some more information 

[AlyB4]

I have an LG television 

[nmbailey]

How is it connected? I use the eArc HDMI port to connect my LG C4. The Stream home button launches Stream, TV and Sonos Beam in that order, takes around ten seconds

[Skull+Treaty]

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@nmbailey wrote:

How is it connected? I use the eArc HDMI port to connect my LG C4. The Stream home button launches Stream, TV and Sonos Beam in that order, takes around ten seconds

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@AlyB4 @nmbailey 

Mine is a similar arrangement:

Stream, Apple TV, BDP ---> AVR

AVR ---> LG G3 display

Using the Stream remote, turning on will activate the TV and AVR. I have terrible handshake issues, its a widely known LG issue - really grinds my gears!

[AlyB4]

@Skull+Treaty 

@nmbailey 

I just looked and it's plugged into the HDMI eARC already. 

I think I'll have to contact Sky again!

[Skull+Treaty]

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@AlyB4 wrote:

@Skull+Treaty 

@nmbailey 

I just looked and it's plugged into the HDMI eARC already. 

I think I'll have to contact Sky again!

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@AlyB4 

Using Stream, with the device on, go to Home, then Settings, then Start up (I think that's what it's called), then scroll down to HDMI control, is that on or off? 

[AlyB4]

The HDMI control is on

[Exiled-in-HH]

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@AlyB4 wrote:

I'm not sure,  I've never heard of the CEC setting. Would you be able to give me some more information 

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LG call CEC ... SIMPLINK under HDMI settings😉

Have you successfully paired your Puck remote and TV ... does volume UP/DOWN work ... does a long press on the Puck's standby button activate standby on Puck and TV?