Sky stream morning regular puck reboot

[martswain]

@JackieZas you mention "WiFi" dropouts not solved by MAX, do you actually mean you lose interent connection or is it a WiFi coverage issue in your home?

Regardless of the above as you say you are connected by ethernet then home wireless issues are not a factor unless of course you have the puck WiFi set to ON which means if that connection has been set up previously it will default to even with a cable plugged in.

Turn WiFi off in the settings and see what happens.

You need to clarify what exactly is dropping put.

[JackieZas]

Thanks Martin. The 1st issue is the puck and switch on in the morning. The 2nd is the Wi-Fi drops out for a few seconds on video calls  even tho the computer is close to the router and uses Wi-Fi.

ive change the puck Wi-Fi to off so we'll see if it works tomorrow.! Many thanks Jackie 

[Paul+Dray]

---

@JackieZas wrote:

Thanks Martin. The 1st issue is the puck and switch on in the morning. The 2nd is the Wi-Fi drops out for a few seconds on video calls  even tho the computer is close to the router and uses Wi-Fi.

ive change the puck Wi-Fi to off so we'll see if it works tomorrow.! Many thanks Jackie 

---

It sounds like you conflating two separate things here. It seems you 1. have an issue with your sky puck and 2. feel there's an issue with WiFi to your hub connection. The puck is connected via Ethernet so that's a separate thing. You haven't stated 'why' you have to reboot the puck. Is it just not coming out of standby mode or something?

 You mention WiFi drop outs on video calls only so everything else on the internet works ok? It could be that it's the person you are video calling that is having the drop outs and not you is what I'm thinking.

[LazyMonkIE]

With all due respect, we're all paying for this service and right now I'm switching on my sky puck and waiting 2 minutes before anything loads because it can't find the internet , then when I scroll, it's mostly missing so I wait longer. This "read the answer and wait for your update" is not acceptable. Fix your "shizzle" because you won't delay a price increase if you want one

[JackieZas]

Thanks for the info.

Unfortunately the switching off WiFi on the puck hadn't changed anything today, so yet another reboot this morning .

Re WiFi dropping out, it's not the other party as its happened with different peoples video calls.  Constant freezing of the call.

I understand from previous responses it's to do particularly with apple computers. I can only work from my phones hot spot.. which is apple too.  So using up my data too.

Im just unsure what to do now and am considering cancelling my contract even with penalty. 

[Paul+Dray]

---

@JackieZas wrote:

Thanks for the info.

Unfortunately the switching off WiFi on the puck hadn't changed anything today, so yet another reboot this morning .

Re WiFi dropping out, it's not the other party as its happened with different peoples video calls.  Constant freezing of the call.

I understand from previous responses it's to do particularly with apple computers. I can only work from my phones hot spot.. which is apple too.  So using up my data too.

Im just unsure what to do now and am considering cancelling my contract even with penalty. 

---

The WiFi issue is really a separate topic to this thread. All I'll say is that my MacBook Pro works seamlessly for video calls etc. with Sky Broadband through the WiFi on my Sky Hub and currently I only have Superfast and not full fibre. You could try connecting your Apple computer to the sky hub via Ethernet to see if that makes a difference. Otherwise all I can think is some kind of conflict on your network. 

[John172]

When pressing the home button on the controller, you get taken to the menu/tv guide screen which has multiple boxes with one showing what's on TV at the moment along a strap line as well as other channels. Every single day after an hour or so use, the main remote control highlight box goes blank and multiple other boxes yet some of the other boxes still show a picture. Wherever you move along or down, that section stays blank and the only way to clear it is to do a reset then the picture comes back. I have done this many times over the past month or so and even checked with the broadband supplier who tell me everything is ok with my connection. This happens on the pick as well which is why I thought it could be a broadband issue but my speed is over 60mbps checked via netflix. I am very frustrated with this problem and fed up with resetting it, powering off the tv and broadband etc etc which only work for an hour each time then for the picture box to go blank. Any ideas for this are most welcome.

[BillClay]

There are still random blank blue tiles on the Homepage.

[darling412001]

Supposed to be fixed in UI 3.268.3 when it's rolled out.

[Susan771]

Sky puck isn't working properly - lots of blank areas when looking at apps and not always working at all when we first turn TV on

[Angel_Aka]

---

@Susan771 wrote:

Sky puck isn't working properly - lots of blank areas when looking at apps and not always working at all when we first turn TV on

---

There's currently a bad software update on many Sky Stream pucks causing this issue - this is in the process of being fixed and a new software version is being pushed out in batches. You'll need to wait for your puck to receive it as you cannot force an update. 

[jsze]

Why does sky keep closing the missing tiles post 

Not really an answer 

Not been fixed 

Been months now