Paramount+ does not work on Sky Stream

[FireballXL52018]

For the last week, I have been unable to access Paramount+ on the Sky Stream. When I run the Paramount app, I get invited to "Activate" the Paramount plus app ( obviously I had done this previously). When I then login, I get the "Uh-Oh there is a problem" message and cannot proceed.

If I attempt to log in to a mobile device, I get the message that I don't have an active subscription and need to pay to subscribe. I have tried on various platforms and done all the standard things like re-installing the app.

Called Sky who suggested that I do a factory reset of the Sky Stream puck - this didn't solve the problem.I

Contacted Paramount who said that they know this is a problem but didn't know the solution or how long it would take to fix it. It was implied that if I cancelled the Sky sub and subscribed directly to Paramount, then the problem would go away! I've been with Sky for 32 years so that would be a change!

[stv.smith]

Did you managed to get this resolved ?

As I am having exactly the same issue. Paramount+ has been working fine up until the begining of this week.

Then all of a sudden I started getting the message 'There is no active subscription on this account'. 

If I go through the Sky activation process it tells me my account is already subscribed to Paramount+ 

[FireballXL52018]

No resolution - spent a few hours on the phone to Sky and Paramount about this over the last few days. The end result is (i) we don't know what the problem is; (ii) we don't have any timescale for resolution; (iii) this affects many Sky customers.

Separately, I have been trying to cancel the £3 a month that I pay to be ad-free on Paramount. The function to do this via the Sky puck does not work. The option to do this on the web-site does not work. Customer Services at Sky do not know how to do this. The Sky Technical team do not know how to do this.

I have raised a complaint through the complaints process so we will see how that goes.

[Teresa241]

I am also have the same issue, was able to watch and the last month or so tells me to activate account , press the activation and nothing happens!

[splatto]

I saw that Paramount+ was free for a year with Sky VIP. Something useful on VIP is once in the proverbial blue moon, so I thought why not. 
Big mistake. An hour after signing up to the offer I can't log in. It either spins relentlessly or says "Oops you might not be connected to the Internet."

I'm not seeking a solution, I've just cancelled and won't be trying again. 
Long live the King. 🙂📺

[lettice]

@FireballXL52018 

@Teresa241 

@stv.smith 

Would it help if we get your Paramount + issues escalated to one of the Sky experts that are part of the Sky Community escalation team.

Would save you a call as this is online chat based.

It may be you have a similar problems with OhOh type message as reported here, but maybe for different reasons you are getting the issue.

[stv.smith]

@lettice I contacted Sky yesterday regarding my issue of not being able to access Paramount+.

I was told that this was a known issue affecting multiple users and was currently being investigated, but they were unable to provide any time line for a resolution.

Looking through the differnet Sky forums I can see multiple threads regarding this issue, so its not just related to Stream.

[Donbrow]

Im having the same issue, cannot log into paramount plus, I have a German login screen.  It has been working fine until around a week ago

[FireballXL52018]

Yup - I get the German language screen also. Spoke to both Sky and Paramount this week - they agree that there is a problem and they agree that they do not know how to solve it.

[EnglishBloke]

I am having the same issue since january,  have kept going back and forth between sky and paramount,  paramount finally admitted its a known issue but gave no timescale for a fix, said they will contact me by email when its resolved but I get iwas told that to get me off of bothering them.

[John19701]

Annoyingly, mine didn't work then it started working. I've watched five episodes of the new Dexter and now it's stopped working again!

[FireballXL52018]

Got an email today from Paramount to tell me that after weeks of effort, they have finally resolved the issue. Unfortunately when I attempt to login, I find that the issue is alive and well as I am still unable to login.

I got in contact with Paramount to let them know that there seems to be a problem with their email system which is sending out "issue resolved" messages without having solved the problem. Back to the drawing board I think.

[nomis47]

I've had all the same issues for 3 weeks...back and forth to paramount plus and sky with no joy until Friday...I called Sky and they removed paramount plus from my account which took less than 24 hours....I then went to sky market place and got paramount plus again...I activated it and logged in using my original paramount plus details and it all works fine again 

[Donbrow]

Gonna try this, sounds promising 

[Donbrow]

Must be who you speak to at sky, i'm just off the phone and no joy.  They tried to put me through to a cancellation team and said it would take 30 days to cancel paramount plus.  They were adamant there is an issue with paramount plus and no access until its resolved.