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Discussion topic: Paramount+ does not work on Sky Stream

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This message was authored by: FireballXL52018

Paramount+ does not work on Sky Stream

For the last week, I have been unable to access Paramount+ on the Sky Stream. When I run the Paramount app, I get invited to "Activate" the Paramount plus app ( obviously I had done this previously). When I then login, I get the "Uh-Oh there is a problem" message and cannot proceed.

 

If I attempt to log in to a mobile device, I get the message that I don't have an active subscription and need to pay to subscribe. I have tried on various platforms and done all the standard things like re-installing the app.

 

Called Sky who suggested that I do a factory reset of the Sky Stream puck - this didn't solve the problem.I

 

Contacted Paramount who said that they know this is a problem but didn't know the solution or how long it would take to fix it. It was implied that if I cancelled the Sky sub and subscribed directly to Paramount, then the problem would go away! I've been with Sky for 32 years so that would be a change!

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