Network connexion

[Mike346]

I have two pucks, one in lounge and one in kitchen. The lounge puck is hardwired to router and the kitchen is on wifi. The lounge unit works okay but the kitchen unit drops out or just simply does not find station.

I checked the kitchen connexion (wifi) and it showed it was connected to network.

Reading about this on the community I then checked using Netflix help and this showed the connexion speed in the kitchen as 47Mbps. 

The lounge unit (hardwired) shows connexion speed of 70Mbps.

It is a bit of a hassle but should I hardwire the kitchen unit or should the 47Mbps be sufficient?

[MarkGoldsmith · Accepted solution]

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@Mike346 wrote:

I have two pucks, one in lounge and one in kitchen. The lounge puck is hardwired to router and the kitchen is on wifi. The lounge unit works okay but the kitchen unit drops out or just simply does not find station.

I checked the kitchen connexion (wifi) and it showed it was connected to network.

Reading about this on the community I then checked using Netflix help and this showed the connexion speed in the kitchen as 47Mbps. 

The lounge unit (hardwired) shows connexion speed of 70Mbps.

It is a bit of a hassle but should I hardwire the kitchen unit or should the 47Mbps be sufficient?

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The speed is OK however i would think that perhaps the issue may be that you aren't always getting the 47 Mbps, and that at times your Wifi signal is likely losing strength which tends to cause a issue with the pucks. Because these pucks are always connected to Sky's servers any WIFI instability issues, even brief, can cause them to lose connection (and sometimes crash, requiring a reboot).

Plenty of users have no issues with it working via Wifi, others (like myself) and seen this network instability causing an issue and have had to switch over to an ethernet connection to prevent problems.

[Mike346]

Thanks Mark.  I do have a wired connection to a device in the kitchen area. Can I simply add a network switch (eg Netgear GS105) and connect the puck to this. 

[lettice]

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@Mike346 wrote:

Thanks Mark.  I do have a wired connection to a device in the kitchen area. Can I simply add a network switch (eg Netgear GS105) and connect the puck to this. 

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Yes, that would work work fine.

I am using a tplink sg1005d Myslef with my lounge Sky Stream puck. My Sky Stream puck, Smart TV and the Sky Protect Chime all run off it, without issue.

https://www.tp-link.com/uk/home-networking/soho-switch/tl-sg1005d/

Its very squat in design and can be wall mounted. It also uses a lot less power, 3w compared to 14w the Netgear uses. Less power these days all adds up.

Make sure you turn off wifi in the Stream settings, once you have connected the Ethernet cable and repower the Stream after doing so.