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Discussion topic: Network connexion

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This message was authored by Mike346 This message was authored by: Mike346

Network connexion

I have two pucks, one in lounge and one in kitchen. The lounge puck is hardwired to router and the kitchen is on wifi. The lounge unit works okay but the kitchen unit drops out or just simply does not find station.

I checked the kitchen connexion (wifi) and it showed it was connected to network.

Reading about this on the community I then checked using Netflix help and this showed the connexion speed in the kitchen as 47Mbps. 

The lounge unit (hardwired) shows connexion speed of 70Mbps.

It is a bit of a hassle but should I hardwire the kitchen unit or should the 47Mbps be sufficient?

 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Network connexion

Posted by a Superuser, not a Sky employee. Find out more

@Mike346 wrote:

I have two pucks, one in lounge and one in kitchen. The lounge puck is hardwired to router and the kitchen is on wifi. The lounge unit works okay but the kitchen unit drops out or just simply does not find station.

I checked the kitchen connexion (wifi) and it showed it was connected to network.

Reading about this on the community I then checked using Netflix help and this showed the connexion speed in the kitchen as 47Mbps. 

The lounge unit (hardwired) shows connexion speed of 70Mbps.

It is a bit of a hassle but should I hardwire the kitchen unit or should the 47Mbps be sufficient?

 


The speed is OK however i would think that perhaps the issue may be that you aren't always getting the 47 Mbps, and that at times your Wifi signal is likely losing strength which tends to cause a issue with the pucks. Because these pucks are always connected to Sky's servers any WIFI instability issues, even brief, can cause them to lose connection (and sometimes crash, requiring a reboot).

 

Plenty of users have no issues with it working via Wifi, others (like myself) and seen this network instability causing an issue and have had to switch over to an ethernet connection to prevent problems.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Network connexion

Posted by a Superuser, not a Sky employee. Find out more

@Mike346 wrote:

I have two pucks, one in lounge and one in kitchen. The lounge puck is hardwired to router and the kitchen is on wifi. The lounge unit works okay but the kitchen unit drops out or just simply does not find station.

I checked the kitchen connexion (wifi) and it showed it was connected to network.

Reading about this on the community I then checked using Netflix help and this showed the connexion speed in the kitchen as 47Mbps. 

The lounge unit (hardwired) shows connexion speed of 70Mbps.

It is a bit of a hassle but should I hardwire the kitchen unit or should the 47Mbps be sufficient?

 


The speed is OK however i would think that perhaps the issue may be that you aren't always getting the 47 Mbps, and that at times your Wifi signal is likely losing strength which tends to cause a issue with the pucks. Because these pucks are always connected to Sky's servers any WIFI instability issues, even brief, can cause them to lose connection (and sometimes crash, requiring a reboot).

 

Plenty of users have no issues with it working via Wifi, others (like myself) and seen this network instability causing an issue and have had to switch over to an ethernet connection to prevent problems.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Mike346
Topic Author
This message was authored by Mike346 This message was authored by: Mike346

Re: Network connexion

Thanks Mark.  I do have a wired connection to a device in the kitchen area. Can I simply add a network switch (eg Netgear GS105) and connect the puck to this. 

This message was authored by lettice This message was authored by: lettice

Re: Network connexion

Posted by a Superuser, not a Sky employee. Find out more

@Mike346 wrote:

Thanks Mark.  I do have a wired connection to a device in the kitchen area. Can I simply add a network switch (eg Netgear GS105) and connect the puck to this. 


Yes, that would work work fine.

 

I am using a tplink sg1005d Myslef with my lounge Sky Stream puck. My Sky Stream puck, Smart TV and the Sky Protect Chime all run off it, without issue.

https://www.tp-link.com/uk/home-networking/soho-switch/tl-sg1005d/

Its very squat in design and can be wall mounted. It also uses a lot less power, 3w compared to 14w the Netgear uses. Less power these days all adds up.

 

Make sure you turn off wifi in the Stream settings, once you have connected the Ethernet cable and repower the Stream after doing so.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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