Legend extra channel

[Alan_H]

I am still getting this message and cannot watch Legend Extra, this is the third day now. 

I've had no replies from the email address suggested (except the automated one).

when will this be resolved as it's ridiculous that we are being asked to upgrade subscriptions to watch a free view channel. I have again tried a puck reset and that has not helped.

So frustrating as I watch this channel often (or did)

[Jporch316]

Hi @Alan_H 

see my previous post before yours ....

[Alan_H]

Sorry I thought your reply was specific to the one that you got escalated rather than the thread in general.

[Jporch316]

---

@Alan_H wrote:

Sorry I thought your reply was specific to the one that you got escalated rather than the thread in general.

---

I've escalated it as a general issue (although it's not affecting all users) in the superuser forum 

[Alan_H]

Thank you very much for escalating.

[Jporch316]

It's not a channel I've ever watched before but I have just tried it on my glass and am also getting the message on the live channel 

[Alan_H]

I like the older shows on there, Knight Rider currently the show I watch on there in the evening so nothing I've not seen before but frustrating to have to look for something else when I want something specific 🙂

At least you've been able to replicate the issue! 

[Jporch316]

I'm wondering whether it's been mistakenly added into the cinema subscription as its next to the movie channels . Could anyone confirm if they are seeing this error and also have a cinema sub?

I don't currently subscribe to cinema 

[oj01]

---

@Jporch316 wrote:

I'm wondering whether it's been mistakenly added into the cinema subscription as its next to the movie channels . Could anyone confirm if they are seeing this error and also have a cinema sub?

I don't currently subscribe to cinema 

---

It's working on Satellite without a Cinema subscription (which may have no relevance whatsoever)

[Paul+Dray]

---

@Lisa-P1987 wrote:

Thanks for escalating this. We’ve sent Paul+Dray  an invite to chat.

---

I can't see that I've been sent this chat invitation anywhere by the way.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Alan_H an invite to chat.

[SKY1992bf]

---

@Paul+Dray wrote:

---

@Lisa-P1987 wrote:

Thanks for escalating this. We’ve sent Paul+Dray  an invite to chat.

---

I can't see that I've been sent this chat invitation anywhere by the way.

---

@Paul+Dray  you should see a blue/red bubble somewhere across the bottom of the forum page when logged in 

if you don't see it make sure JavaScript is enabled or try a different browser also make sure you aren't hiding the ip address 

[Jporch316 · Accepted solution]

Hi all 

Issue should now have been resolved . I'm unable to check at them moment. Please update the thread if you have any further problems 

[Daniel0210]

@Paul+Dray 
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

As Sky are saying this is resolved the chat invite may have been withdrawn.

[Squidboy]

Just to say I've had this issue for the last few days but as of 14:20 it is up and running