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Discussion topic: All selections on Stream are giving 'Technical issues

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This message was authored by Edependable This message was authored by: Edependable

All selections on Stream are giving 'Technical issues

No Sky Stream channels working at all!!!!!

All live (Tonight Sky News for example) and Playlist (Tonight The Jackal for example) options result in the following:

1. "Please wait for your programme to load "- takes over a minute on a 70Mbps 4g  connection

2. "There is a technical fault with this programme. Please try again later.

 - after another minute a selection is available

3. Then it reverts back to the selection page again after another minute

So I am in a loop.......!!!!!

Together with my previous reply post yesterday* 11 Nov to Football skipping 10 Nov post by megan, I am getting very poor Sky service.

* Watching Sky football on Playlist after EVERY 24 seconds it stops and then skips 12 seconds forwards!

Also Playlist for F1 is terrible as you cannot select individual transmissions such as say Practise 1 or Qualifying or Sprint etc as when you select a SERIES it simply shows F1 - NOT individual sessions!!!!!

Stream has been live now for a long long time but the system is very very flaky and clunky even for their own programmes, as in my examples above.

But now nothing is working!!!

 

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This message was authored by lettice This message was authored by: lettice

Re: All selections on Stream are giving 'Technical issues

Posted by a Superuser, not a Sky employee. Find out more

Would suggest firstly trying a restart of your Sky Stream box

 

Either by removing power from the puck for a few minutes 

Or
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Jporch316 This message was authored by: Jporch316

Re: All selections on Stream are giving 'Technical issues

Posted by a Superuser, not a Sky employee. Find out more

Hi 

 

by 4g do you mean you are using a mobile sim based internet connection? 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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