31

Discussion topic: Legend extra channel

Reply
This message was authored by Chloe142 This message was authored by: Chloe142

Legend extra channel

The channel above I always get as part of my package, does anyone know why it's now asking for me to upgrade my package to get this channel thanks


Best Answers
This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Legend extra channel

Posted by a Superuser, not a Sky employee. Find out more

Hi all 

 

Issue should now have been resolved . I'm unable to check at them moment. Please update the thread if you have any further problems 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

View this Answer within the discussion

Reply

All Replies

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Legend extra channel

Posted by a Superuser, not a Sky employee. Find out more

@Chloe142 wrote:

The channel above I always get as part of my package, does anyone know why it's now asking for me to upgrade my package to get this channel thanks


@Chloe142 

try pulling the plug for a few minutes from the socket it often clears these glitches 

 

if you are trying to play content from legend extra from your playlist it can occasionally show this message if they don't own the streaming rights for said show 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Alan_H This message was authored by: Alan_H

Re: Legend extra channel

I have this same issue just from tonight so I wonder if this is a sky stream problem? I've tried unplugging and resetting the puck and it made no difference. Seems to be the only channel with the issue

 

This message was authored by Pillws912 This message was authored by: Pillws912

Re: Legend extra channel

Yeah mine the same from this morning 11/11/24 but never an issue before and not changed my subscription 

This message was authored by lettice This message was authored by: lettice

Re: Legend extra channel

Posted by a Superuser, not a Sky employee. Find out more

This channel  has suffered from this many times before.

Been reported on here before.

It happens at least every few months or so for me.
Have found doing  the below gets it resolved.

 

Send  an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Legend extra channel

Yep I'm getting this message just for legend xtra channel tonight too.

Have emailed ViewerR@sky.uk

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
Chloe142
Topic Author
This message was authored by Chloe142 This message was authored by: Chloe142

Re: Legend extra channel

Thanks for the info email sent, and the channel is still the same

This message was authored by Alan_H This message was authored by: Alan_H

Re: Legend extra channel

Yes, still an issue for me tonight as well.

 

I have also sent an email so hopefully they will do something about it soon. Madness that a free view channel can't be viewed on skys platform!

This message was authored by Michelle173 This message was authored by: Michelle173

Re: Legend extra channel

So sick of these constant problems!

 

Does anyone else have problems with Netflix continually freezing when trying to choose a programme to watch?

Chloe142
Topic Author
This message was authored by Chloe142 This message was authored by: Chloe142

Re: Legend extra channel

Yes I have lots of issues since I signed up to sky, the freezing Netflix issue happens every now and then, also pixels of the picture keeps breaking down, the Sky puck turns itself off every now and then, the worst issue I have had no landline now pushing 6 weeks, worst thing I ever did was sign up to Sky.

This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Legend extra channel

Ive had a couple of replies from Viewer Relations now.

 

First one saying "I have checked this on Sky Glass and Stream today and was unable to recreate the upgrade message you received."


I replied to say others have the same issue.

 

Second reply "As advised, we are unable to replicate the issue you are facing with this channel. That is not to say you are not experiencing an issue, but that the issue is not with the channel itself."

 

However when I turned my Sky Stream puck on today a message came up on my screen  showing this:

 

IMG_5636.jpeg

Perhaps this is a problem then that is affecting certain customer accounts...for whatever reason that could be.

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Legend extra channel

Just to clarify the only 'limited service' that I'm actually having is not being able to view the Legend Xtra channel. 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Legend extra channel

Posted by a Superuser, not a Sky employee. Find out more

@Paul+Dray 

I have escalated your post to the online sky community support team to see if they can resolve 

 

I will also escalate in the closed forum 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Legend extra channel

Posted by a Sky employee

Thanks for escalating this. We’ve sent Paul+Dray  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Legend extra channel

Posted by a Superuser, not a Sky employee. Find out more

All

 

theres a similar thread in the sky glass forum 

 

I've raised the issue with the online support team and in the superuser forum 

 

I'll report back when more info is available . In the meantime can you post here or in the other thread if the situation resolves itself 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion