Legend extra channel

[Paul+Dray]

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@Daniel0210 wrote:

@Paul+Dray 
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

As Sky are saying this is resolved the chat invite may have been withdrawn.

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Yeah I've used the chat feature before with the speech bubble appearing but it never showed this time. Not blocking anything or hiding ip address so not sure what happened this time. Though as you say, they're saying it's been fixed now and I can indeed confirm that Legend Xtra is currently working again for me. 

[Alan_H]

Hi!

I can confirm that the channel is now working for me, can I ask what the issue was?

thanks for the escalation, I'm glad it's now resolved.