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Discussion topic: No signal KT23 area

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LeeTW
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No signal KT23 area

‎21 Oct 2023 08:40 AM

No signal in the KT23 area. Anyone else experiencing problems?

 

Sky engineer booked but earliest appointment is 31.10.23.

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nigea99
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Re: No signal KT23 area

‎21 Oct 2023 08:47 AM - last edited: ‎21 Oct 2023 08:48 AM

Posted by a Superuser, not a Sky employee. Find out more
@LeeTW wrote:

No signal in the KT23 area. Anyone else experiencing problems?

 

Sky engineer booked but earliest appointment is 31.10.23.

Hi @LeeTW 

 

Satellites transmissions are not localised like Tesrrestrial Freeview or Broadband - they cover the whole of the UK. 

 

Thus your problem will be down to something with your own dish, cabling or receiver. 

 

I am sorry that you can't get an engineer earlier 

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nigea99
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Re: No signal KT23 area

‎21 Oct 2023 08:47 AM - last edited: ‎21 Oct 2023 08:48 AM

Posted by a Superuser, not a Sky employee. Find out more
@LeeTW wrote:

No signal in the KT23 area. Anyone else experiencing problems?

 

Sky engineer booked but earliest appointment is 31.10.23.

Hi @LeeTW 

 

Satellites transmissions are not localised like Tesrrestrial Freeview or Broadband - they cover the whole of the UK. 

 

Thus your problem will be down to something with your own dish, cabling or receiver. 

 

I am sorry that you can't get an engineer earlier 

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Daniel0210
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Re: No signal KT23 area

‎21 Oct 2023 08:47 AM

Posted by a Superuser, not a Sky employee. Find out more

@LeeTW 

Satellite signal is not area defined. The whole country would be out. It'll be an issue with your dish or set up. You'll have been given the first available appointment in your area. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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lettice
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Re: No signal KT23 area

‎21 Oct 2023 09:07 AM

Posted by a Superuser, not a Sky employee. Find out more

As mentioned, your satellite signal will be s problem with your dish.

Over the next few days/week, check your Track my order in the Mysky app or Mysky account online, as you sometimes get an opportunity to choose an earlier appointment..

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