Sky q boxwon’t connect to internet

[AnitaPaul1234]

My sky q box won't connect 

[Mr+Flibbles+86]

Hi there AnitaPaul1234, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@AnitaPaul1234 wrote:

My sky q box won't connect 

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Hi @AnitaPaul1234 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Tom-W19]

Hi @AnitaPaul1234 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.