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This message was authored by: BritBrunette

Message posted on ‎30 Oct 2024 06:17 PM

Wrong area local news

We recently moved from Yorkshire to the West Midlands, and when we get the local news & weather, we're still getting Look North instead of Midlands Today. Any reason why??
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Message posted on ‎30 Oct 2024 06:29 PM

Re: Wrong area local news

Thanks, just tried that (twice) but no difference. 

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Message posted on ‎30 Oct 2024 06:19 PM

Re: Wrong area local news

Posted by a Superuser, not a Sky employee. Find out more

@BritBrunette 

It's based on your postcode. Did you arrange a 'Home Move' through Sky?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎30 Oct 2024 06:21 PM

Re: Wrong area local news

Yes, all done through Sky.

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Message posted on ‎30 Oct 2024 06:22 PM

Re: Wrong area local news

Posted by a Superuser, not a Sky employee. Find out more

@BritBrunette 

You could try refreshing your Viewing card so …

Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
No actual phone call is made but the Viewing card should be refreshed.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: BritBrunette Answer

Message posted on ‎30 Oct 2024 06:29 PM

Re: Wrong area local news

Thanks, just tried that (twice) but no difference. 

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